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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Steve H.
28 Jul 2025
Verified reviewGreat Service!
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Nadja I.
28 Jul 2025
Verified reviewI paid 107€ in advance and when leaving I had to Pay another 147€. This is ridiculous and not trustful. I am very angry and want my Money back.
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Hamish H.
27 Jul 2025
Verified reviewI am still waiting for an email confirmation of my bookiing two hours on…basic stuff
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A. N.
27 Jul 2025
Verified reviewCould not open the door
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Athanasios K.
27 Jul 2025
Verified reviewEverything OK going in and out, the parking itself was not easily approached due to traffic conditions not a fault of Onepark
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Albert M.
27 Jul 2025
Verified reviewBad experience. I've payd since 19/07/2025 16 h. to 20/07/2025 7 h. On the parking they give us a ticket and tells them closes de parking at 22 h. And them web must pay the diference since 20 h. until time t'he vehicle pickup
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Achraf K.
27 Jul 2025
Verified reviewThe service was very bad they didnt lissten to me what i had to say.
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式凡 管.
26 Jul 2025
Verified reviewvery good
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Jennifer G.
26 Jul 2025
Verified reviewVery easy
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Michael B.
26 Jul 2025
Verified reviewHalf an hour after our booking We still haven’t received a confirmation e-mail.
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Matt K.
26 Jul 2025
Verified reviewI was traveling with my family to a European city where I was worried about the smaller streets and finding parking. OnePark is a fantastic option for us to drop the car for a few days outside the city and not worry about getting lost, stuck or unable to find parking. I will definitely use this again when traveling abroad.
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Martha D.
26 Jul 2025
Verified reviewSatisfecha con el parking.
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Ashley S.
26 Jul 2025
Verified reviewI prepaid and then was still charged on exit. Sent note to the company and have not heard back.
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Paul G.
26 Jul 2025
Verified reviewWhen I called to pick up my car I was told that they were expecting me tomorrow and it took them 45 minutes to send someone back to the airport to bring my car to the pick up point - an honest mistake on their part but wasted 45 minutes of my time and destroyed any gain in having a valet service. A minor point but very little if any English spoken - I got by with a little Spanish
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Ricardo B.
26 Jul 2025
Verified reviewReserved a parkinggarage but it doesn’t exists, please contact me for a refund
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Bill R.
25 Jul 2025
Verified reviewnavigation was OK, nothing special
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Marianna L.
25 Jul 2025
Verified reviewEasy to use, well directed.
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Sergio V.
24 Jul 2025
Verified reviewit was quickly and very well managed
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Alison M.
24 Jul 2025
Verified reviewI was amazed at the promptness of a reply with a solution for an issue I had with a booking. I have been using this company for a couple of years for booking vehicles in Paris and to get this service when making the booking from New Zealand is very reassuring.
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Rudolf K.
24 Jul 2025
Verified reviewThe booking service is practical, but the partners are not checked and there are many black sheep. Hardly any of them even provide a contract or terms and conditions. It's like highway robbery. You stand there, hand over your car and keys, and don't even get a receipt for the transaction. You have nothing and therefore no rights. Once we had a stone chip in the windscreen (€800) and once the key was lost (€450) – Onepark is not liable for its partners. They then drive the cars many kilometres or even siphon off fuel! You have no idea what you're getting yourself into, at least at Malaga Airport.
Reviews displayed in chronological order
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