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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Le guen M.
1 Aug 2025
Verified reviewI did not receipted adresse to Park before thé Day and hour than i paid the précédent day
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A. H.
1 Aug 2025
Verified reviewBooking went very easy. The only negative point is that the parking entrance / exit was very narrow.
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Ivo P.
1 Aug 2025
Verified reviewIt's a normal parking app, with some issues from lack of information. And knowledge that parking was more expensive through the app than by going to that parking directly. For 02:30 charged as much as the whole day, when in that parking could have been done at a third of the price.
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Agnes M.
1 Aug 2025
Verified reviewIt was easy to find, book and pay. I would use this again.
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Nikola P.
31 Jul 2025
Verified reviewI had a terrible experience using your services in Paris. So, I ordered the parking when I was already in Paris. I believe I ordered it through the website. My stay was from Saturday morning to Sunday 10:30am. When booking the parking, i attempted to use the €5 voucher code I got from you previously and it didn’t work so I didn’t get the €5 off that I was supposed to. I had the address of the parking on the website so that’s how we found it. I got the entry code via a text message I received from you. That same day, I received an email telling me to rate my stay when my stay hasn’t even finished yet… so that had me overthinking that maybe you signed us out of the car park. When we wanted to return to our car, I could not find an address for the parking. I see it’s not in „my bookings”, I received no confirmation email from you with the parking details, reference number or anything. The only thing I do have is the text message with the link to google maps of the address and the entry code. So I press the link and I kid you not… it’s 23 minutes away BY CAR from where the parking actually was. So really like 45minutes by public transport. My partner and I were scrambling to make it back in time by busses and running. You gave us a completely wrong address back to the car park and I have proof in the images I attached. The only way we got back to our car was because my partner remembered there was a gas station near it and my partner searched multiple gas stations on google maps to find the one we have been to and that way, we found our way to the car park. When we finally made it to the car park, we try to enter it using the entry code. It doesn’t work. I don’t have a French number to call you and I can’t enter. Next to us was another family who also couldn’t enter the car park. I thought the only way to get our car back and get out was to buy more parking to get a new code. We were both stuck outside of the car park but thankfully they managed to get a hold of you on the phone and we got in. But then, we couldn’t get out. Coincidentally, someone opened the garage door from the outside so we weren’t stuck for long. This experience was horrible and I want a refund for it.
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Ian J.
30 Jul 2025
Verified reviewQuick, easy and informative.
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Marcello C.
30 Jul 2025
Verified reviewThe service is good and would have been excellent if the person working at the bar of Hilton reception, in charge of the card key of the toilet wouldn't have been very rude, both times. The access to the toilet is a service included in the fee, so part of this evaluation.
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Paul M.
30 Jul 2025
Verified reviewEverything was easlily arranged. The information was clear. The price was nice.
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Hilary S.
30 Jul 2025
Verified reviewQuick and easy - but quite expensive!
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Artur T.
30 Jul 2025
Verified reviewEasy to get in and get our. Competitive price compering to other options.
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José A.
30 Jul 2025
Verified reviewProblems with payment methods
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Mark W.
30 Jul 2025
Verified reviewVery easy to navigate and pay.
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Malcolm H.
30 Jul 2025
Verified reviewSo easy.
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Scott J.
30 Jul 2025
Verified reviewVery unclear instructions as to what vehicles can be parked. States large SUV’s then get to car park to find the height wouldn’t even allow a small suv to park.
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Engelien D.
28 Jul 2025
Verified reviewWat ik wel mis is dat de reservering in de Engelse tasl is, is het ook mogelijk in de Nederlandse taal ?
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Antoine M.
28 Jul 2025
Verified reviewQuick easy and cheap
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Andrew T.
28 Jul 2025
Verified reviewThe site is easy to navigate, easy to find car parks/parking garages that are available, and the pricing is very good. I used onepark last year on our first trip to Spain, and it was such a good experience that I bookmarked the website because I knew we'd be back and I knew I would use onepark again. Completely satisfied.
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Erik-Jan B.
28 Jul 2025
Verified reviewVery easy
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Robert B.
28 Jul 2025
Verified reviewEasy enough.
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Timothy H.
28 Jul 2025
Verified reviewFirst time user. Super straight forward process.
Reviews displayed in chronological order
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