Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 093 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

403 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

76 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

Michele M.
7 Sept 2025
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easy to use; fast and efficient
Experience from: 3 Sept 2025
Desiree K.
7 Sept 2025
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The staff was very accommodating. The parking was easy to access and depart with lots of spaces free.
Experience from: 31 Aug 2025
Martin L.
7 Sept 2025
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Very easy to do
Experience from: 11 Oct 2025
Nigel S.
7 Sept 2025
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All great.
Experience from: 16 Oct 2025
Johanne O.
7 Sept 2025
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parfait
Experience from: 16 Sept 2025
Arnold L.
7 Sept 2025
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Onepark offers an excellent service to customers. The App is well designed and very helpful. The only minor problem I faced was that the app did not allow me to change the reservation to an earlier starting date without prior cancellation. I can recommend Onepark without hesitation.
Experience from: 1 Sept 2025
Didier C.
7 Sept 2025
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Efficiente, practice
Experience from: 16 Dec 2025
Maria G.
7 Sept 2025
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Very competitive parking prices, easy to book online and great car park location
Experience from: 22 Aug 2025
Matthew J.
7 Sept 2025
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Easy to find, plenty of spaces, secure parking.
Experience from: 30 Aug 2025
Lorenzo P.
7 Sept 2025
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The instructions about the available places on parking were not correct. I suggest to make periodic checks on informations provided by parking hosts
Experience from: 25 Aug 2025
Nils T.
7 Sept 2025
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Super alles geklappt. Perfekt! Merci
Experience from: 27 Aug 2025
Izaura P.
7 Sept 2025
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The online booking process was easy, good map, good directions, multiple options. But the real problem was that we parked at the Intercontinental Geneva and your information says there is a shuttle to the airport at 5:20, 5:40 and 6am. We waited for the first, then the second, no shutle and by that time we were borderline later for the flight so we had to take a cab and pay 40CHF in a hurry and a lot of stress, and only just about made it because we were lucky that the taxi was there at that time in the morning! Please update the information so other people don't have the same problem, or take it up with the Hotel... thank you
Experience from: 26 Aug 2025
Giulia B.
7 Sept 2025
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Easy online booking process . All necessary information was provided .
Experience from: 27 Aug 2025
Andreas H.
7 Sept 2025
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Easy booking!
Experience from: 12 Oct 2025
Marcello B.
7 Sept 2025
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More expensive bokking with Onepark than paying directory at the exit. Reception and parking exit difficult to find.
Experience from: 29 Aug 2025
Mohammed Z.
7 Sept 2025
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Great experience, good locations of car parks in the centre of Paris
Experience from: 27 Aug 2025
Marian C.
7 Sept 2025
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Good!
Experience from: 20 Sept 2025
Richard S.
7 Sept 2025
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Initially made a mistake with booking dates. After contact OnePark refunded quickly. Being a good company isn’t just having a good booking system but realising people do mess up and helping when they do.
Experience from: 30 Aug 2025
Janine A.
5 Sept 2025
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So easy to book.
Experience from: 4 Sept 2025
N. X.
5 Sept 2025
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worst experience and never book again
Experience from: 27 Aug 2025