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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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E. B.
17 Jun 2026
Verified reviewto modify my reservation was very easy and fast. thank you
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Daniel R.
17 Jun 2026
Verified reviewAll’s been perfect
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René M.
17 Jun 2026
Verified reviewWhen booking a parking spot, I usually also need the drive-in and drive-out option. However, the option is not included during checkout (Firefox browser). It works with the app. I think it is total madness that extra has to be paid for driving in and out. I rent a parking space for a specific period, so that shouldn't matter.
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Della D.
17 Jun 2026
Verified reviewClear information and ease of booking
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Agustina M.
17 Jun 2026
Verified reviewI couldn’t leave the parking cause the code wasn’t working. I called the customer service number but the message was looping as it did not detect my option choice. Very frustrating…. If you want to leave a parking press 2… and then your choice is incorrect. I was there for 15 minutes waiting inside the car until somebody opened it for me.
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Michael S.
17 Jun 2026
Verified reviewEasy to understand. Good orientation. Pictures from the entrance would be helpful
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D. C.
17 Jun 2026
Verified reviewIt was super easy to enter an exit and the lot was clean and safe.
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Antoine C.
17 Jun 2026
Verified reviewVery bad
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Alex M.
17 Jun 2026
Verified reviewSuper easy too book and to use! Great price!
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Angelina F.
16 Jun 2026
Verified reviewWe didn't find the gate and accidently parked in a very small garage with the same symbol on it. The gate opened when we arrived, so we thought we were right. But it was because someone left that place. When we wanted to drive out our button at the email didn't work. Luckily another car came and opened the gate so we could get in. When we left the garage we nearly crashed the walls because there was only few space. I think the problem was google that didn't lead us to the right place. It would make sense to have a photo of the gate and a map with a sign at the right place on the booking side.
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Marko K.
15 Jun 2026
Verified reviewEverything went very smoothly. Our parking garage was obviously informed about our booking, we received a card to get in and out during our booked period which worked perfectly. Very friendly staff at the reception desk.
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Luis P.
15 Jun 2026
Verified review5 Stars if it would be possible to pay with paypal or apple pay
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Margery kathryn E.
15 Jun 2026
Verified reviewvery clear and easy
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Nicolas D.
15 Jun 2026
Verified reviewTodo salió perfecto. La reserva, incluso llegamos antes y nos fuimos mas tarde y no hubo problema. El pago todo fue muy sencillo.
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Stavros S.
15 Jun 2026
Verified reviewAll great
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Joseantonio F.
15 Jun 2026
Verified reviewThe app is always starting in Paris and anytime I need a car park for another place, for instance, Madrid, Spain, I need to move the map manually from Paris to Madrid
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John R.
15 Jun 2026
Verified reviewThe booking process was easy enough....as was the arrival. The issue was attempting to leave the car park. The ticket machine would not accept my ticket and therefore the barrier would not open. I pressed the help button and was instructed to go to the car park office......which I did and was unmanned. A 24 hour contact number was displayed and I called this number.....only to find the number I was trying rang inside the unmanned office. I have used this car park before with no issues but today it was a disaster. Why advertise you are a 24 hour security mabned car park when you are clearly not. I will never use this car park again after this stressful experience.
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Brooke F.
14 Jun 2026
Verified reviewThe ease of this service made our last day in Paris so easy!!!
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Brian H.
14 Jun 2026
Verified reviewEasy
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Peter O.
14 Jun 2026
Verified reviewEase of navigation and use of the site. Fast service!
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