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Review Summary
Noseparis is praised for a smooth shopping experience, with a site that feels easy to use and a selection that customers describe as unusually broad. Many reviews also mention fast delivery, secure packaging, and the pleasure of receiving samples with each order.
Delivery
"Very fast shipment. Everything was find and easy"
"Super fast delivery"
"amazing selection at fantastic prices super fast shipping"
Digital experience
"Very satisfied. Catalog selection is unreal. Ease of site and purchasing is perfect."
"It is my first time buying from nose.fr It is a great experience overall. Super fast in shipping, great product selection and cheaper than buying…"
It is my first time buying from nose.fr It is a great experience overall. Super fast in shipping, great product selection and cheaper than buying from sites in the US. Ans they lwt me pick six free samples with my purchase A
"My first time buying international and it was hassle free! The online agent has also been very accommodating"
Team expertise
"The staff at the shop in Paris is very helpful. I’m very impressed by the level of service they gave!"
"Very helpful staff and I enjoyed the experience."
"Most helpful and polite customer service 💖"
Friendliness & courtesy
"Great service, loved the experience. Thanks Gael."
"Great, capable and kind staff that helped me pick a perfume which I absolutely love."
"Excellent shop with very attentive staff"
Choice
"Super recomendo, têm um seleção incrível, são rápidos na entrega. Voltarei a comprar com certeza. Adorei!"
"One of the best in the game! Great selection with great prices 🤩"
"Excellent service. A great variety of perfumes . Great asset the availability of payment methods that other websites do not offer."
Responsiveness
"Customer support was responsive, and the delivery arrived quickly, right on schedule."
"They handled the matter quickly and found a solution, just as always; thank you very much"
"Impeccable customer service. Their responsiveness and level of help rendered is 10/10."
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A. A.
29 Jan 2022
Verified reviewItem arrived much faster than expected and in perfect condition. Excellent packaging. My only suggestion would be to not include a free sample of the same fragrance that I purchased - not necessary. Customer service rep also replied promptly to my email inquiry.
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations! Regarding the website, thank you, I will pass on your remarks to the team. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
Reply from A. A.
You bet. I am excited to have found your online store and look forward to discovering new niche brands not available in the US, and to doing business with you again in the future. Kind regards, Cristina
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A. A.
29 Jan 2022
Verified reviewExcellent service, super fast delivery to United Kingdom . Many thanks
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations! We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
29 Jan 2022
Verified reviewDelivery arrived the next day. Didn’t expect to arrive that quick! Very happy customer
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations! Do not hesitate to reach us at info@noseparis.com regarding the leaking product, in order to find a solution to this issue. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
29 Jan 2022
Verified reviewExcellent customer service and efficient purchase. Would definitely recommend this online shop
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations! We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
29 Jan 2022
Verified revieweverything went smoothly
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
27 Jan 2022
Verified reviewOrdered on 1/7/22 It is now 1/12/22. I have received no confirmation email and cannot view any progress or status of order on the web site. I sent an email a few days ago seeking information, and still have yet to receive any reply back.
Reply from Noseparis.com
Many thanks for your reviews about your experience at NOSE. Good or bad reviews are very useful to us to improve our customer service. We are sincerely sorry for the inconvenience regarding your delivery. Indeed, you placed the order on Friday. At this time we had a lot of orders. It was prepared by our team on Saturday and left our store on Monday, as DHL does not pick up parcels on the weekend. Your package was delivered on time on Wednesday, respecting the 48h policy. Please find our shipping methods concerning DHL here: "Express delivery by airplane (DHL) from 22.31 €, Free express shipping by airplane from 167 € HT purchase, delay within 2 and 3 working days". Thank you for your understanding, Best regards, Julie-Anne The NOSE team
Reply from A. A.
Thank you for your response. After all was said and done, your team did great with packaging and shipping times. Overall a great buying experience.
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A. A.
27 Jan 2022
Verified reviewGood product and service
Reply from Noseparis.com
Many thanks for this new comment: what a pleasure to see that several pieces of your order succeed in satisfying you. Best regards, Julie-Anne NOSE Team
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A. A.
12 Jan 2022
Verified reviewHad so much trouble getting this item from a well-regarded US retail outlet. One week after we ordered and were assured we would receive delivery, order was cancelled due to "demand". Found Nose.FR using a google search, bought my item Sunday Night US Time and received via international shipping by Wednesday Morning (at a better price btw). That's what I call efficient service. Thank you!
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations ! We are already looking forward to hearing from you. Have a nice day, Best Regards, Julie-Anne NOSE Team
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A. A.
12 Jan 2022
Verified reviewFast shipping
Reply from Noseparis.com
It is a real pleasure to read that your Nose experience has met your expectations. We look forward to seeing you soon. Best Regards, Julie-Anne The NOSE team
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A. A.
12 Jan 2022
Verified reviewExceptional service, great products and very fast shipping. I got both my perfumes that I ordered along with six samples. It was great doing business with you Nose team. I will purchase from you again very soon. Thank You!
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations! We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
12 Jan 2022
Verified reviewOrder delivered - but then stolen from front step. No signature was required!!
Reply from Noseparis.com
Dear Sir, We are deeply sorry to read that your order has been stolen. However we haven't receive any message from your regarding this issue. Do not hesitate to contact our customer service at info@noseparis.com, in order to find together a solution about that. Best Regards, Julie-Anne NOSE Team
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A. A.
12 Jan 2022
Verified reviewI chose the incorrect shipping method, and the NOSE staff were really helpful getting my order to me. Very professional!
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
26 Dec 2021
Verified reviewi got my order and it was carefully and wonderfully packaged for me and arrived on time just before the holidays.
Reply from Noseparis.com
What a joy to see those pieces from our selection contribute to your satisfaction! We would like to thank you for this feedback regarding your NOSE experience. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
21 Dec 2021
Verified reviewNice company , communication very good and product arrived when expected, also Nose sent some free perfume samples , i will recommend a 100%
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
19 Dec 2021
Verified reviewGreat choices. Fast delivery (considering it arrives from oversea).
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
19 Dec 2021
Verified reviewGreat service & fast delivery Will definitely use again
Reply from Noseparis.com
What a joy to see those pieces from our selection contribute to your satisfaction! We would like to thank you for this feedback regarding your NOSE experience. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
19 Dec 2021
Verified reviewI particularly enjoyed the inclusion of a hand written note. Also, my package arrived very quickly.
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
18 Dec 2021
Verified reviewNice. I have received the package but I was lucky. Incomplet address and missing phone number on package
Reply from Noseparis.com
Thanks for your message and the time spent writing it. We are happy that you enjoyed our products selection. Regarding the shipping information issue, I take note of that and will pass on the message to the team. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
Reply from A. A.
Thanks! Unfortunately you have a new review for other package that I have not received
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A. A.
16 Dec 2021
Verified reviewLove the samples and the packaging they came in. Decent price for what I bought. I would definitely recommend to friends and family. I will buy from Nose again. Real soon
Reply from Noseparis.com
Many thanks for your message and the time spent writing it: your words delight us. It is a real pleasure to read that your NOSE experience has met your expectations. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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A. A.
15 Dec 2021
Verified reviewThe buying of the perfume was great. The testers and things included were brilliant, the only thing that really let it down was the “gift wrapping” which for the amount you’re spending on the perfumes I would expect to be better than just a brown cardboard box…bit of a let down, especially when you pay extra for it, and my wife has bought stuff from nose before and it always comes well packaged, I just don’t know the difference between the normal packaging and the “gift wrapped” option, looks the same to me.
Reply from Noseparis.com
Many thanks for your message and the time spent writing it. We are happy to see that you enjoyed your order. Regarding the gift wrapping, I'm sorry that you had an issue with it, I take note of your comment and will pass on the information. We are already looking forward to hearing from you. Best regards, Julie-Anne NOSE Team
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