What do Internet users think about mysushishop.co.uk ?

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty. Customers also mention poke bowls, sushi platters, yakisoba, hand rolls, and sharing boxes, with praise for good value and regular service at the counter. A few reviews note problems such as late delivery, missing items, a user-unfriendly app, and one tempura roll that was softer than expected. Mysushishop gathers mostly positive reviews with 2124 reviews published in total and an average rating of 4.4 stars.

Reviews for Mysushishop.co.uk

Total: 2 124 reviews since 08/03/2016

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4.4

Based on 108 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.

This summary is AI-Generated

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Friendliness & courtesy

40 reviews mention our friendliness and courtesy, with 95% positive feedback.

"The staff in South Kensington is always nice, friendly and efficient. The food is great!"

"The service is always amazing, and the staff are lovely and friendly."

"Good guy served cheerful and professional"

Team expertise

24 reviews mention our team's expertise, with 92% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

11 reviews mention our responsiveness, with 91% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

1 ★

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5 ★

A. A.
1 Aug 2022
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I ordered a quinoa base and I have received a rice base, and am allergic to rice
Experience from: 16 Jul 2022
A. A.
18 Jul 2022
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Very satisfied
Experience from: 16 Jul 2022
A. A.
17 Jul 2022
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I’m a regular customer and My Sushi shop is great. I’d been considering this box for a while. I didn’t like any of it at all. I also hadn’t ordered mocho for a while, used to come as a pit of fresh mocho. There were individually wrapped very poor quality mocho.
Experience from: 15 Jul 2022
A. A.
16 Jul 2022
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Nice food
Experience from: 14 Jul 2022
A. A.
15 Jul 2022
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very satisfied
Experience from: 13 Jul 2022
A. A.
13 Jul 2022
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Really good fresh sushi
Experience from: 11 Jul 2022
A. A.
13 Jul 2022
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Very good
Experience from: 3 Jul 2022
A. A.
13 Jul 2022
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The order was incorrect (we ordered chicken gyozas and received veggie ones); the quality of the chicken yakitori was suboptimal (dark meat, probably thighs instead of breast); the spicy tuna was not spicy at all; the yellowtail sashimi and ikura nigiris were excellent
Experience from: 9 Jul 2022
A. A.
13 Jul 2022
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I came in once, and been coming back every week since then. AMAZING!
Experience from: 6 Jul 2022
A. A.
13 Jul 2022
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Excellent standard as always.
Experience from: 10 Jul 2022
A. A.
13 Jul 2022
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Personally I did not like the "green skin" on some of the rolls and would have liked more Gari but everything else was delicious, so happy a sushi place will finally deliver to Saltdean, I will defiantly be back
Experience from: 3 Jul 2022
A. A.
13 Jul 2022
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Sushi Shop easily the best quality sushi available in west London.
Experience from: 7 Jul 2022
A. A.
13 Jul 2022
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Very satisfied. Delicious!
Experience from: 9 Jul 2022
A. A.
13 Jul 2022
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I don;t think we got the side salad and the delivery was 20 minutes later than the later time stated with no indication it was late, then no reply at the phone number. The food itself was v good.
Experience from: 11 Jul 2022
A. A.
13 Jul 2022
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Delicious
Experience from: 3 Jul 2022
A. A.
13 Jul 2022
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It was ok
Experience from: 26 Jun 2022
A. A.
13 Jul 2022
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Food was very good and fresh. The was staff very welcoming
Experience from: 29 Jun 2022
A. A.
13 Jul 2022
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The Philadelphia rolls were mostly rice: barely no salmon around and the small amount there was was super this, tiny amount of Philadelphia cheese, and the rolls looked like they had been thrown on the floor. This happens far too regularly and I always refrained to write a review but this is one time too many. The salmon aburi roll was very dry, did they run out of Philadelphia and fresh rice? And the Fresh maki is supposed to be with yellow tail and basil: there was no basil and they put tuna instead! The quality was unacceptable and I said this is far too regular with this shop. If you ran out of ingredients then don't accept orders instead of delivering clients your leftovers!
Experience from: 1 Jul 2022
A. A.
13 Jul 2022
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Not at all satisfied. The atmosphere inside the shop is not nice at all, as the paper menus are gone so everyone is standing around trying to understand the options on mobile phones. This is totally unnecessary and makes the experience of ordering very clinical and unpleasant. The food itself was watery, it was clear it had been prepared either in a hurry, or without much care, or both. I have been a customer of SS every since you first opened in London. Since then I have noticed the brand experience losing its touch and magic. Many customers were saying similar things when they were sitting at the tables outside. It seems you are prioritising style over substance. It is a great shame but I don't think i'll bother to visit your shops anymore.
Experience from: 27 Jun 2022
A. A.
13 Jul 2022
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very fresh sushi and excellent swift service.
Experience from: 2 Jul 2022