What do Internet users think about mysushishop.co.uk ?

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty. Customers also mention poke bowls, sushi platters, yakisoba, hand rolls, and sharing boxes, with praise for good value and regular service at the counter. A few reviews note problems such as late delivery, missing items, a user-unfriendly app, and one tempura roll that was softer than expected. Mysushishop gathers mostly positive reviews with 2124 reviews published in total and an average rating of 4.4 stars.

Reviews for Mysushishop.co.uk

Total: 2 124 reviews since 08/03/2016

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4.4

Based on 108 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.

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Friendliness & courtesy

40 reviews mention our friendliness and courtesy, with 95% positive feedback.

"The staff in South Kensington is always nice, friendly and efficient. The food is great!"

"The service is always amazing, and the staff are lovely and friendly."

"Good guy served cheerful and professional"

Team expertise

24 reviews mention our team's expertise, with 92% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

11 reviews mention our responsiveness, with 91% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

1 ★

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5 ★

B. V.
31 Mar 2026
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Kind staff
Experience from: 20 Mar 2026
N. N.
31 Mar 2026
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I would like to share my appreciation for the Sushi Shop South Kensington branch. I always enjoy the warm welcome and excellent service every time I visit. A special thank you to Nova for outstanding customer service skills — truly friendly, attentive, and professional. The food is always fresh and delicious, and the atmosphere is relaxed, cosy, and never too crowded, which makes the experience even more enjoyable. It's always a pleasure coming here. Highly recommended!
Experience from: 28 Mar 2026
E. F.
31 Mar 2026
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50% of the order missing the rest cold , no chopsticks no wasabi no ginger 72£ order ,very disappointed
Experience from: 15 Mar 2026
L. P.
31 Mar 2026
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I love the sushi shop Marylebone, always tasty food and the staff is amazingly nice friendly and professional.
Experience from: 18 Mar 2026
R. C.
29 Mar 2026
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I ordered chicken yakisoba at the south kensington branch and was given salmon yakisoba instead. Team seemed highly disorganised.
Experience from: 13 Mar 2026
Bruce H.
20 Mar 2026
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Freshly prepared, as always, and with friendly service
Experience from: 12 Mar 2026
L. L.
20 Mar 2026
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Excellent food and lovely staff
Experience from: 4 Mar 2026
Khalique A.
20 Mar 2026
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Excellent customer service and amazing sushi
Experience from: 10 Mar 2026
Peggy G.
20 Mar 2026
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Very disappointed by 2 items. The yellow tail sushi were missing the lemon gel on top which is what makes the whole dish so special and then the cheese salmon maki from the box, 3 of the 6 makis were missing half of the salmon. Only 2 of the 4 sides had salmon on it. And because they were all stuck to each other it was hidden. Then I knew I had a gift from getting into foodie membership but wasn't sure what it was. When I asked I was told oh yes you do and she then applied it without explaining it or asking if I wanted to use it. Turns out I got a free sushi costing £4 when my gift could have been up to £20. If I had been asked I would have kept it for an other time and not waste it on a £4 sushi (that was even missing an important ingredient).
Experience from: 3 Mar 2026
T. B.
27 Feb 2026
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super fresh and delicious
Experience from: 25 Feb 2026
Will S.
24 Feb 2026
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Poor really. There was a big lump of hair in my poke bowl
Experience from: 8 Feb 2026
B. S.
24 Feb 2026
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Excellent and delicious sushi, one of my favorite places in London!
Experience from: 8 Feb 2026
K. J.
24 Feb 2026
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Fresh hot and healthy!!! Great value and friendly service.
Experience from: 8 Feb 2026
Kiri M.
6 Feb 2026
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Good, fresh, reliable sushi.
Experience from: 14 Jan 2026
C. H.
31 Jan 2026
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Very good !
Experience from: 29 Jan 2026
M. H.
30 Jan 2026
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Great spot with great quality sushi
Experience from: 27 Jan 2026
Norathip N.
27 Jan 2026
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I visited the sushi shop and ordered the Amazing Sunday Box, and it was absolutely delicious. Every bite was fresh, flavorful, and beautifully prepared. The service was outstanding, every staffs member welcomed me with a smile and made me feel truly valued. They gave excellent recommendations for the food, especially Nova, who provided incredible service and made the experience even more special. The atmosphere was lovely and welcoming, and as always, it felt like true neighbourhood hospitality, comfortable, friendly, and inviting. It's the kind of place where you instantly feel at home. I truly love coming here and will continue to do so. A fantastic experience all around!
Experience from: 15 Apr 2025
J. R.
27 Jan 2026
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very happy love sushi shop they made the order fast
Experience from: 25 Jan 2026
D. G.
27 Jan 2026
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Great quality, fresh sushi!
Experience from: 24 Jan 2026
Bruce H.
24 Jan 2026
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Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!
Experience from: 22 Jan 2026