Review Summary
Mercimamanboutique is often described as a brand that delivers clearly presented jewellery, delicate engravings and fast delivery. Customers also mention gifts that arrive as expected and bring real pleasure when offered to a friend or kept as a personal piece.
Delivery
"I really really like this company . They are so creative and have many beautiful items for selection. It also does a very quick turnover to get your…"
I really really like this company . They are so creative and have many beautiful items for selection. It also does a very quick turnover to get your order to you.
"Easy from start to finish, package arrived on time."
"Very good and beautiful and the delivery is very fast also)"
Digital experience
"Easy to navigate and staff quick to resolve issues when I emailed them"
"Very easy to browse and order from the website. Great prices during the Black Friday Sale. Super fast delivery. Would recommend."
"Great website, easy to navigate, and my order arrived in just three working days to Bulgaria — incredibly fast! Customer service was excellent: I…"
Great website, easy to navigate, and my order arrived in just three working days to Bulgaria — incredibly fast! Customer service was excellent: I forgot to use my first-purchase discount code, and they immediately refunded the amount to my bank account.
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James H.
28 Dec 2025
Verified reviewGreat!
Reply from Merci Maman
Hello! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us. Your support means so much to our team, and we look forward to serving you again soon. Best wishes! mercimamanboutique team
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Francesco B.
27 Dec 2025
Verified reviewGreat service, super satisfied with your professionalism!
Reply from Merci Maman
Hello, Thank you so much for your kind words! We’re thrilled to hear that you are satisfied with our service and professionalism. Your feedback is greatly appreciated and motivates us to continue providing the best for our customers. Best regards. mercimamanboutique team
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Georgia M.
24 Dec 2025
Verified reviewBrilliant, went above and beyond for my order. Thank you so much.
Reply from Merci Maman
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that our team went above and beyond for your order. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Best regards. mercimamanboutique team
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Katie H.
23 Dec 2025
Verified reviewThe customer service went above and beyond, and were very kind and helpful.
Reply from Merci Maman
Hello, Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you in such a positive way. Your feedback means a lot to us, and we look forward to serving you again in the future. Best regards. mercimamanboutique team
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Elizabeth M.
23 Dec 2025
Verified reviewPoor quality disappointing after previous high quality items. Awful and unhelpful customer service. Would not order again.
Reply from Merci Maman
Thank you for taking the time to give your opinion. As discussed by email, we are sorry that your engraving did not meet your expectations, but it is entirely consistent with our alphabet. We regret that you did not take the time to consult our engraving before placing your order. Kind regards, Merci Maman Team
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Paul and penny E.
23 Dec 2025
Verified reviewBracelets are beautifully finished and wrapped and the service and delivery were 100%. Thank you
Reply from Merci Maman
Hello, Thank you so much for your kind words! We're thrilled to hear that you loved the craftsmanship of our bracelets and appreciated our service and delivery. Your support means a lot to us. Best wishes! mercimamanboutique team
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Alexandra C.
23 Dec 2025
Verified reviewThe products I ordered whilst beautiful both arrived damaged. I appreciate due to the metal there will always be small surface level scratches, however both the bracelets ordered for my daughters came with a deep, very visible scratch on the surface which given they were both engraved by the same person shows a lack of care taken. Upon contacting the Merci Maman customer service i was advised they would not offer a replacement as nothing they could do and a discount code for my next order was given. Safe to say this will not be utilised as I will not purchase from them again given the poor handling of damaged goods. I now have two bracelets that cannot be given as gifts due to the damage and poor quality. I cannot recommend this business due to their customer service and failure to act on damaged goods.
Reply from Merci Maman
I am quite confused by your review. Indeed, there must have been a misunderstanding because we thought we had offered you a refund... We are confused and will contact you immediately to take the necessary steps.
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J. M.
23 Dec 2025
Verified reviewI find the site navigable. Customer service is quick & clear. Unfortunately I was sent the chain I ordered in the wrong colour, gold instead of silver, but this was remedied without fuss
Reply from Merci Maman
Hello, Thank you for taking the time to share your experience with us. We’re glad to hear that our customer service was able to resolve the issue with your order promptly. We appreciate your feedback and hope to provide you with a seamless experience in the future. Best regards. mercimamanboutique team
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Janet W.
16 Dec 2025
Verified reviewI like the items unfortunately along with international shipping and custom charges to Canada, it's just too expensive and I don't find it worth it.
Reply from Merci Maman
Hello, Thank you for sharing your thoughts with us. We understand that international shipping and customs charges can significantly impact your experience, and we're sorry to hear that it has felt too costly. Your feedback is invaluable, and we appreciate your insight as we continuously look for ways to improve. Warm regards. mercimamanboutique team
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Daryl K.
15 Dec 2025
Verified reviewVery easy to browse and order from the website. Great prices during the Black Friday Sale. Super fast delivery. Would recommend.
Reply from Merci Maman
Hello! Thank you so much for your wonderful feedback. We’re thrilled to hear that you found our website easy to navigate and enjoyed our Black Friday Sale! Your recommendation means a lot to us, and we look forward to serving you again soon. Best wishes! mercimamanboutique team
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Lucia D.
15 Dec 2025
Verified reviewQuickly delivered and exactly as ordered. Beautiful, thank you.
Reply from Merci Maman
Hello! Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and met your expectations. It's always our aim to provide beautiful products and excellent service. We appreciate your support! Best wishes! mercimamanboutique team
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Sayuri G.
15 Dec 2025
Verified reviewFaulty order received, Incorrect replacement received. Poor service.
Reply from Merci Maman
Hello, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced with your order and the replacement. This is not the standard of service we aim to provide. Please reach out to our customer service team so we can address your concerns and find a resolution. Warm regards. mercimamanboutique team
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Anna G.
8 Dec 2025
Verified reviewI have bought from Merci Maman often and am never disappointed. Super fast delivery and beautifully engraved. Won't be the last time I order from this company.
Reply from Merci Maman
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you’ve had such positive experiences with our products and service. Your support means a lot to us, and we look forward to serving you again soon! Best regards. mercimamanboutique team
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Julie W.
5 Dec 2025
Verified reviewAmazing service, fabulous product. Highly recommend.
Reply from Merci Maman
Hello, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our service and products. Your recommendation means a lot to us, and we look forward to serving you again in the future. Best wishes! mercimamanboutique team
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Livia L.
4 Dec 2025
Verified reviewI already own a MM personalised bracelet, so when it was time to update the personalisation, I knew what to expect and what I was getting myself in for. Great quality items, beautifully engraved and very durable (a must when you have curious children). There are other sites out there who offer personalised jewellery, but I always come back to this one because of the quality and I know it’ll last. The packaging is also very pretty, and the delivery and comms are speedy and great.
Reply from Merci Maman
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you love your personalised bracelet and appreciate the quality and durability of our items. It’s fantastic to know that our packaging and delivery standards also met your expectations. We look forward to serving you again in the future! Best wishes. mercimamanboutique team
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Maxime D.
3 Dec 2025
Verified reviewLovely products at the right price
Reply from Merci Maman
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you love our products and find them to be at the right price. Your support means a lot to us, and we look forward to serving you again soon! Warm regards. mercimamanboutique team
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Monika W.
29 Nov 2025
Verified reviewAbsolutely delighted, quick service
Reply from Merci Maman
Hello! Thank you so much for your wonderful review. We're thrilled to hear that you are absolutely delighted with our quick service! Your feedback means a lot to us, and we look forward to serving you again soon. Best wishes! mercimamanboutique team
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Elaine L.
27 Nov 2025
Verified reviewI have loved this shop. But with the recent purchase I was sent a short necklace when I ordered that standard length. It is for my daughter and it is not impossible to gift this to her on her 12th birthday, she won’t be able to wear it as it is very short. Your customer service took a week and could not provide a solution that doesn’t involve me purchasing a new necklace. I am so disappointed
Reply from Merci Maman
Hello, We’re truly sorry to hear about your experience and understand how disappointing it is to receive the wrong item, especially for such a special occasion. Your feedback is important to us, and we will work to improve our service. We have talken on the phone and with email, and we would be really thankful if you could rewrite your review. As a small company, such a bad note is really hard to make it up. Thank you for sharing your thoughts with us. mercimamanboutique team
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Anne J.
20 Nov 2025
Verified reviewI am very happy with my breast cancer necklace and pearl charm. It’s a beautiful necklace. I chose this necklace since 100% of the money I paid will go to breast cancer research! Bravo 👏🏼 The only unfortunate experience I had was with the duties I had to pay quite a lot of money due to the fact that I live in Canada. I hadn’t read the fine print on duties. It’s only exempt if you live in the UK or the US. I had to pay more for the duties than I had to pay for my pearl charm. Such a shame! Overall though, I highly recommend Merci Maman. My necklace came in a timely manner and it was beautifully wrapped.
Reply from Merci Maman
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you love your breast cancer necklace and pearl charm, and we truly appreciate your support for such an important cause. We understand that international duties can be frustrating, and we apologise for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope to see you again soon! Best wishes. mercimamanboutique team
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M. A.
18 Nov 2025
Verified reviewGreat website, easy to navigate, and my order arrived in just three working days to Bulgaria — incredibly fast! Customer service was excellent: I forgot to use my first-purchase discount code, and they immediately refunded the amount to my bank account.
Reply from Merci Maman
Hello! Thank you so much for your fantastic feedback! We're delighted to hear that you found our website easy to navigate and that your order arrived so quickly in Bulgaria. It's great to know our customer service team was able to assist you effectively. We appreciate your support and look forward to serving you again! Best wishes. mercimamanboutique team
Reviews displayed in chronological order