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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
29 Jan 2022
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excellent
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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Delivery was not as fast as usually but this was brought a week or two before Christmas so expected really
Experience from: 17 Dec 2021
A. A.
29 Jan 2022
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Returns were a joke,the system did not show the order had even shipped. I actually had it in my possession, so I could not return it until the system showed in order to create a label for my return . Toom way too long .
Experience from: 17 Dec 2021
A. A.
29 Jan 2022
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class
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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Good service
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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Great service as always.....
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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superb!
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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You pay for what you get
Experience from: 15 Dec 2021
A. A.
29 Jan 2022
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nice but a teeny bit pricey
Experience from: 7 Dec 2021
A. A.
29 Jan 2022
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I love Lacoste but some items are not as well made as others
Experience from: 10 Dec 2021
A. A.
29 Jan 2022
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Quick and easy
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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Unique design with good quality and value !
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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Brilliant service
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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This product never arrived, was never delivered and I don’t have it but I was charged. Wouldn’t order from Lacoste again. Have tried to get in touch with customer services with no replies. Would not recommend.
Experience from: 17 Dec 2021
A. A.
29 Jan 2022
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Excellent service and quality
Experience from: 17 Dec 2021
A. A.
29 Jan 2022
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Class
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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All good thanks
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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Good quality clothes for fussy men!
Experience from: 23 Dec 2021
A. A.
29 Jan 2022
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Could youse get back to me
Experience from: 22 Dec 2021
A. A.
29 Jan 2022
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Not happy not hot item thanks
Experience from: 20 Dec 2021