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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
30 Jan 2022
Verified review
Collected and verified by Verified Reviews
I love lacoste quality and I will be shopping with you again very soon
Experience from: 30 Dec 2021
A. A.
30 Jan 2022
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Always first class product and service
Experience from: 30 Dec 2021
A. A.
30 Jan 2022
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Yes.
Experience from: 17 Dec 2021
A. A.
30 Jan 2022
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Quick service and sales items well priced. Good communication
Experience from: 17 Dec 2021
A. A.
30 Jan 2022
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As above.
Experience from: 30 Dec 2021
A. A.
30 Jan 2022
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Great service and quality clothing
Experience from: 30 Dec 2021
A. A.
30 Jan 2022
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Always good quality
Experience from: 27 Dec 2021
A. A.
30 Jan 2022
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Always a leading brand in the fashion world,constantly breaking new ground and ideas when it comes to design and quality,always has something that will suit anyone regardless or age or gender
Experience from: 25 Dec 2021
A. A.
30 Jan 2022
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Delivery was terrible.. ordered for xmas arrived 5 days after xmas, very disappointed as was an xmas gift
Experience from: 18 Dec 2021
A. A.
29 Jan 2022
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Yes
Experience from: 25 Dec 2021
A. A.
29 Jan 2022
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Not on online shop its not the first I'm not happy with the pruct especially the packing looks like the article been in the war
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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Good service
Experience from: 7 Dec 2021
A. A.
29 Jan 2022
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As described
Experience from: 11 Dec 2021
A. A.
29 Jan 2022
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Packed beautifully arrived on time
Experience from: 16 Dec 2021
A. A.
29 Jan 2022
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Love the brand
Experience from: 15 Dec 2021
A. A.
29 Jan 2022
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Love the brand
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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Very good quality
Experience from: 17 Dec 2021
A. A.
29 Jan 2022
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Nil
Experience from: 29 Dec 2021
A. A.
29 Jan 2022
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What you see is what you get !!
Experience from: 22 Dec 2021
A. A.
29 Jan 2022
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Off course everything by Lacoste is so well made
Experience from: 11 Dec 2021