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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
25 Aug 2022
Verified review
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Great service. Fast delivery and fantastic products
Experience from: 22 Jul 2022
A. A.
25 Aug 2022
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Love Lacoste. My favourite brand and last for ages. Great quality.
Experience from: 24 Jul 2022
A. A.
25 Aug 2022
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Nightmare returns process. Had to threaten a complaint to get matter resolved.
Experience from: 26 Jul 2022
A. A.
25 Aug 2022
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Love it
Experience from: 25 Jul 2022
A. A.
25 Aug 2022
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I really like the unique products and usually the fit is perfect
Experience from: 25 Jul 2022
A. A.
25 Aug 2022
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Always recommend to anyone of my family
Experience from: 22 Jul 2022
A. A.
25 Aug 2022
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When I purchase in store I have great service from staff there.
Experience from: 22 Jul 2022
A. A.
25 Aug 2022
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Well packed and good service from Lacoste.
Experience from: 23 Jul 2022
A. A.
25 Aug 2022
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Completely satisfied on all levels
Experience from: 23 Jul 2022
A. A.
25 Aug 2022
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Undecided.
Experience from: 22 Jul 2022
A. A.
25 Aug 2022
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Premium brand and so you get quality garments. Shame about the skin tight under shirts though
Experience from: 24 Jul 2022
A. A.
25 Aug 2022
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Speedy hassle free service
Experience from: 24 Jul 2022
A. A.
25 Aug 2022
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Returning goods is very difficult. Not many places in the UK use the courier used. Found it quite stressful and time consuming trying to find a place. It would have been helpful if you could have returned the goods in store.
Experience from: 27 Jul 2022
A. A.
25 Aug 2022
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Ordered online to my local Lacoste shop. The staff were suberb and the delivery had great cons.
Experience from: 24 Jul 2022
A. A.
24 Aug 2022
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Very satisfied
Experience from: 23 Jul 2022
A. A.
24 Aug 2022
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Very quick and reliable
Experience from: 24 Jul 2022
A. A.
24 Aug 2022
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Excellent service
Experience from: 24 Jul 2022
A. A.
24 Aug 2022
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Great service and quality from Lacoste
Experience from: 22 Jul 2022
A. A.
24 Aug 2022
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Great products
Experience from: 22 Jul 2022
A. A.
24 Aug 2022
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I always tell my family and friends to look at Lacoste before choosing any product as they have the best range of goods at an amazing price. Always outstanding in all areas.
Experience from: 22 Jul 2022