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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
19 Sept 2022
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Great for clothing but wouldn’t purchase sliders again
Experience from: 11 Aug 2022
A. A.
18 Sept 2022
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Lacoste never disappoints! Easy site to navigate! super quick delivery! Beautifully packaged!
Experience from: 14 Aug 2022
A. A.
18 Sept 2022
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Very high quality.
Experience from: 16 Aug 2022
A. A.
18 Sept 2022
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Great design , versatile for both sporty and business casual.
Experience from: 15 Aug 2022
A. A.
18 Sept 2022
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Good quality perfect fit, very happy
Experience from: 15 Aug 2022
A. A.
18 Sept 2022
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Make the difference
Experience from: 14 Aug 2022
A. A.
18 Sept 2022
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There is absolutely no online shopping option in Malta, so I had to resort to other countries. I had to pay additional €39 to deliver it cross-country.
Experience from: 15 Aug 2022
A. A.
18 Sept 2022
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Good service provided every time
Experience from: 14 Aug 2022
A. A.
18 Sept 2022
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Always good service and on tbe rare occasion I need to return something it’s easy and refunds are very quick
Experience from: 14 Aug 2022
A. A.
18 Sept 2022
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Toujours génial
Experience from: 18 Aug 2022
A. A.
18 Sept 2022
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Poor customer service T-shirt price way to expensive
Experience from: 14 Aug 2022
A. A.
18 Sept 2022
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I’ve always like Lacoste polo tops, huge colour choices and looks smart
Experience from: 8 Aug 2022
A. A.
18 Sept 2022
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Very satisfied with the order
Experience from: 13 Aug 2022
A. A.
18 Sept 2022
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Great service
Experience from: 14 Aug 2022
A. A.
17 Sept 2022
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Great experience
Experience from: 14 Aug 2022
A. A.
17 Sept 2022
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excelent product
Experience from: 14 Aug 2022
A. A.
17 Sept 2022
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I am happy with the Lacoste service
Experience from: 11 Aug 2022
A. A.
17 Sept 2022
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Very satisfied
Experience from: 13 Aug 2022
A. A.
17 Sept 2022
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What one would expect of Lacoste
Experience from: 12 Aug 2022
A. A.
17 Sept 2022
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Love Lacoste as a brand and it’s quality
Experience from: 17 Aug 2022