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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
21 Sept 2022
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Xxxxxxx
Experience from: 21 Aug 2022
A. A.
21 Sept 2022
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More than happy with everything I have purchased from Lacoste
Experience from: 18 Aug 2022
A. A.
21 Sept 2022
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Not satisfied
Experience from: 19 Aug 2022
A. A.
21 Sept 2022
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Lacoste products are manufactured to a very high standard - and I have many of them. Lacoste is always my first choice.
Experience from: 19 Aug 2022
A. A.
21 Sept 2022
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The ordering process was easy and the delivery timings were excellent, a couple of days.
Experience from: 19 Aug 2022
A. A.
21 Sept 2022
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Very things made so well
Experience from: 18 Aug 2022
A. A.
21 Sept 2022
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Very comfy
Experience from: 15 Aug 2022
A. A.
21 Sept 2022
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Whilst this order was disappointing and had to be returned, i have many items that are well made and fit well. The returns process was excellent.
Experience from: 13 Aug 2022
A. A.
21 Sept 2022
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Shirt is boxy and ill fitting
Experience from: 11 Aug 2022
A. A.
20 Sept 2022
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Exceptional Service and Products
Experience from: 17 Aug 2022
A. A.
20 Sept 2022
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I will recommend lacoste to my Friends and Family
Experience from: 18 Aug 2022
A. A.
20 Sept 2022
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Good communication and delivered on time
Experience from: 21 Aug 2022
A. A.
20 Sept 2022
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I’m satisfied with my purchases
Experience from: 17 Aug 2022
A. A.
20 Sept 2022
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Absolutely Beautiful
Experience from: 20 Aug 2022
A. A.
20 Sept 2022
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Quality leaves an impression with everyone, I'm a fan of garments that are made and finished with premium fabrics to a very high degree.
Experience from: 8 Aug 2022
A. A.
19 Sept 2022
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Thsnks
Experience from: 16 Aug 2022
A. A.
19 Sept 2022
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Quality products at reasonable prices
Experience from: 12 Aug 2022
A. A.
19 Sept 2022
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I am very satisfied with the service received
Experience from: 14 Aug 2022
A. A.
19 Sept 2022
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The Polos are great. Hoodies too have been good. T shirts less so. I’ve always liked the brand, - since the 80’s, so I continue to buy….
Experience from: 15 Aug 2022
A. A.
19 Sept 2022
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Always happy
Experience from: 7 Aug 2022