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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
13 Oct 2022
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Outstanding quality!
Experience from: 7 Sept 2022
A. A.
13 Oct 2022
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No… I don’t want everyone dressed like me.
Experience from: 12 Sept 2022
A. A.
13 Oct 2022
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Very satisfied
Experience from: 11 Sept 2022
A. A.
12 Oct 2022
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Excellent
Experience from: 10 Sept 2022
A. A.
12 Oct 2022
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Wrong order sent
Experience from: 10 Sept 2022
A. A.
12 Oct 2022
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ordered this item twice and both times never turn up got a refund the first time and now on the second time I’m have to fight for my refund
Experience from: 10 Sept 2022
A. A.
12 Oct 2022
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Very good
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Great service
Experience from: 11 Sept 2022
A. A.
12 Oct 2022
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I have always like the brand for both smart & sportswear. Only challenge is delivery now to U.K. even by express is 1 week!
Experience from: 6 Sept 2022
A. A.
12 Oct 2022
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These might be the worst shoes I’ve ever ordered versus the images on the website. Seriously clumpy numbers these ones.
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Delivery took 2 weeks and zero communication
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Great service
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Good service
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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My only concern is clothes fit lovely when brand new , but some products mainly polo tops some shrink after washing it seems certain materials .
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Good fast delivery
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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What a polo
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Well made, stylish and practical
Experience from: 9 Sept 2022
A. A.
12 Oct 2022
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Very disappointed with this service, no customer care, a stupid way to do business, I’m thinking of writing to head office and speaking to someone who cares, Feel free to give me my money back or the product s I’ve ordered, my address was correct, they have delivered to me many many times in past? I’m sure I’m not the only one this has happened too?
Experience from: 31 Aug 2022
A. A.
10 Oct 2022
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Very good quality product
Experience from: 3 Sept 2022
A. A.
10 Oct 2022
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The service is fine and I’m happy to recommend Lacoste.
Experience from: 17 Aug 2022