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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
21 Oct 2022
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Collected and verified by Verified Reviews
Too big and I want to return but your returns page doesnt work and just shows an error message. Very unhappy.
Experience from: 17 Sept 2022
A. A.
21 Oct 2022
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Love it
Experience from: 19 Sept 2022
A. A.
21 Oct 2022
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Great
Experience from: 20 Sept 2022
A. A.
21 Oct 2022
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Speedy
Experience from: 23 Sept 2022
A. A.
21 Oct 2022
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Love lacoste always and forever
Experience from: 23 Sept 2022
A. A.
21 Oct 2022
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i love lacoste
Experience from: 22 Sept 2022
A. A.
21 Oct 2022
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Love lacoste
Experience from: 22 Sept 2022
A. A.
21 Oct 2022
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Good but t shirt quality has changed
Experience from: 20 Sept 2022
A. A.
21 Oct 2022
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I ordered online and picked up in store, very easy way to purchase.
Experience from: 27 Aug 2022
A. A.
21 Oct 2022
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Easy website to navigate and find designs
Experience from: 22 Sept 2022
A. A.
21 Oct 2022
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Super
Experience from: 22 Sept 2022
A. A.
21 Oct 2022
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brilliant
Experience from: 16 Sept 2022
A. A.
20 Oct 2022
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It is great. No doubt. How I see in the photo it was like that in reality. Cool stuff
Experience from: 19 Sept 2022
A. A.
20 Oct 2022
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Fantastic service
Experience from: 17 Sept 2022
A. A.
20 Oct 2022
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Bad customer service
Experience from: 18 Sept 2022
A. A.
20 Oct 2022
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Partner like both of them . That I brought
Experience from: 17 Sept 2022
A. A.
20 Oct 2022
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Good company
Experience from: 16 Sept 2022
A. A.
20 Oct 2022
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Very satisfied
Experience from: 17 Sept 2022
A. A.
20 Oct 2022
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Very satisfied
Experience from: 16 Sept 2022
A. A.
20 Oct 2022
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Quick and accurate delivery
Experience from: 18 Sept 2022