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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
20 Jul 2023
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Just love Lacoste wore for 35 year
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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45 years of good service
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Quality as usual
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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No recommend anywhere to anyone
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Great product poor delivery had given correct address but carrier put wrong address on 2 packages one returned other one got to me in end 1 week delay and box opened but contents OK had to make 7 phone calls to dpd and la coste to sort out
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Only disappointed with one of the tops.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Simple easy to order from the website
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Great store
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Absolutely horrendous customer service i have asked on 4 emails now for a refund and return no reply
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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The service is always very good. Kept well informed of shipping and normally arrives early.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Very professional
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Lacoste is outstanding
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Delivered on a timely manner.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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I’m usually very satisfied however this time the garment isn’t what I was expecting
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Cannot guarantee a good fit size
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Very good quality
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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First class and refunded returned item within days.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Smooth
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Good quality T-shirt.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Good
Experience from: 15 Jun 2023