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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
20 Jul 2023
Verified review
Collected and verified by Verified Reviews
Always do
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Excellent service as usual.
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Delivery was great
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Always a great service
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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still a bit expensive
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Impressive
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Cool brand, but products are a bit hit and miss these days.
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Perfect
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Nice brand
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Nah
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Yes
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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I absolutely love Lacoste it’s all I wear.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Very satisfied with the service from Lacoste
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Yes
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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N/A
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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My family and friends already wear Lacoste
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Good service but wish it was a little quicker. £10 total in shipping as first size didn't fit, almost two weeks from first order until I had a top that fit, feels really slow compared to experiences elsewhere.
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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Satisfied!
Experience from: 15 Jun 2023
A. A.
20 Jul 2023
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You get what you pay for
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Quick and efficient
Experience from: 16 Jun 2023