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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
20 Jul 2023
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Collected and verified by Verified Reviews
ALWAYS VERY HAPPY WITH LACOSTE
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Excellent service.
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Great fit and comfortable
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Yes
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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The Lacoste service is first rate. All the clothing items that I have ordered have been very well packaged and wrapped. They have arrived promptly and in first rate condition. It's a pity that other clothing retailers don't provide the customer service that Lacoste do.
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Hi never got t shirt was mislabelled by delivery company sent to address 500 miles away after many phone calls was returned to sender did get refund but wanted t shirt sad but won't order online again unless paying extra for express DHL delivery
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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I was disappointed
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Excellent
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Excellent choice of items online great deals instore.
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Very good service again
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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I am simply in love with your products because they are of high quality.
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Socks are good
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Excellent site, easy to order and items arrived quickly. All items are excellent quality
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Easy to order, great size suggestion and securely packaged.
Experience from: 17 Jun 2023
A. A.
20 Jul 2023
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Quick purchase, delivery and service.
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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All good.
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Great service
Experience from: 18 Jun 2023
A. A.
20 Jul 2023
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Quick delivery
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Not the easiest of websites to move around was really only interested in women’s tennis range
Experience from: 16 Jun 2023
A. A.
20 Jul 2023
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Satisfied with the service offered.
Experience from: 16 Jun 2023