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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
17 Aug 2023
Verified review
Collected and verified by Verified Reviews
Lacoste always make quality products
Experience from: 11 Jul 2023
A. A.
17 Aug 2023
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Order took 8 days to come
Experience from: 12 Jul 2023
A. A.
17 Aug 2023
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My partner loves your stuff . Always getting a good deal in your sales can’t go wrong with Lacoste old school 👍🏼👍🏼
Experience from: 11 Jul 2023
A. A.
17 Aug 2023
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I AM IN LOVE WITH LACOSTE PRODUCTS BECAUSE THEY ARE SO CLASSY.
Experience from: 11 Jul 2023
A. A.
17 Aug 2023
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Easy order process and very fast delivery considering they were coming from abroad.
Experience from: 11 Jul 2023
A. A.
17 Aug 2023
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Very good service , highly recommended
Experience from: 12 Jul 2023
A. A.
17 Aug 2023
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everyday of the week
Experience from: 12 Jul 2023
A. A.
17 Aug 2023
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I'm satisfied with the service
Experience from: 11 Jul 2023
A. A.
16 Aug 2023
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Good delivery service to Uk
Experience from: 5 Jul 2023
A. A.
16 Aug 2023
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very satisfied with service
Experience from: 11 Jul 2023
A. A.
14 Aug 2023
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Good quality garment. Very satisfied
Experience from: 9 Jul 2023
A. A.
12 Aug 2023
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The service from order to delivery was so easy and straightforward.
Experience from: 9 Jul 2023
A. A.
12 Aug 2023
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I purchased these online. They arrived very quickly and fit perfectly.
Experience from: 9 Jul 2023
A. A.
12 Aug 2023
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Yes
Experience from: 4 Jul 2023
A. A.
11 Aug 2023
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Very good service all round
Experience from: 4 Jul 2023
A. A.
11 Aug 2023
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Easy to order, fast delivery and good communication
Experience from: 4 Jul 2023
A. A.
11 Aug 2023
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Utter trash that should not bare the name of Lacoste. A bitter disappointment.
Experience from: 8 Jul 2023
A. A.
11 Aug 2023
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Fantastic
Experience from: 8 Jul 2023
A. A.
11 Aug 2023
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Fast delivery from France. Well packaged safely.
Experience from: 4 Jul 2023
A. A.
11 Aug 2023
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until now i have never had a problem but the button coming off after one wash is not good
Experience from: 5 Jul 2023