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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"The turnaround time regarding delivery and communication thereof was excellent."
"Quick delivery no problem"
"Quick delivery"
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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A. A.
19 Aug 2023
Verified reviewPerfect
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A. A.
19 Aug 2023
Verified reviewGreat service by Lacoste
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A. A.
19 Aug 2023
Verified reviewEasy pleasurable transaction & the item arrived fairly quickly.
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A. A.
19 Aug 2023
Verified reviewVery good and fast service
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A. A.
19 Aug 2023
Verified reviewArrived a few days before so that was perfect 👍🏼 all well packed and protected WILL BUY AGAIN 🙌🏼👊🏼
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A. A.
19 Aug 2023
Verified reviewI found the web site a little busy and confusing. It wasn’t straightforward to filter and the search tool wasn’t great. However, the photos and descriptions were excellent and made it easy to work out sizes and understand materials used. I liked the detail on where things are made. It’s a little slow getting delivery to the UK but that’s Brexit for you, not Lacoste’s fault.
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A. A.
18 Aug 2023
Verified reviewProfessional outfit. From ordering to updates on delivery right to your door. 5☆
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A. A.
18 Aug 2023
Verified reviewVery good service would recommend
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A. A.
18 Aug 2023
Verified reviewTop sevice
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A. A.
18 Aug 2023
Verified reviewRubbish, ordered this item, arrived with different shoes in the box, even though the product information on the box matched the shoes I ordered. From ordering my shoes to receiving a refund took 30 days. Shame as I like lacoste products, but definitely won't be ordering online with them again
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A. A.
18 Aug 2023
Verified reviewWay to big
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A. A.
17 Aug 2023
Verified reviewYes !
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A. A.
17 Aug 2023
Verified reviewFirst class delivery service
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A. A.
17 Aug 2023
Verified reviewLove Lacoste the brand is amazing clothes are amazing brings me back to memories of being young
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A. A.
17 Aug 2023
Verified reviewQuality
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A. A.
17 Aug 2023
Verified reviewAlways pleased by the quality,style and price of your items.
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A. A.
17 Aug 2023
Verified reviewSatisfied with the service
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A. A.
17 Aug 2023
Verified reviewYes
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A. A.
17 Aug 2023
Verified reviewSome things are excellent some are not !
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A. A.
17 Aug 2023
Verified reviewNo comment
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