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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
28 Sept 2023
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Okay
Experience from: 26 Aug 2023
A. A.
28 Sept 2023
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Amazing
Experience from: 25 Aug 2023
A. A.
28 Sept 2023
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The Lacoste brand never lets you down
Experience from: 24 Aug 2023
A. A.
28 Sept 2023
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Classic simple looks
Experience from: 25 Aug 2023
A. A.
28 Sept 2023
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I love Lacoste and have over 100 items of clothing and shoes
Experience from: 26 Aug 2023
A. A.
28 Sept 2023
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High quality clothing, however prices have increased noticeably in recent times.
Experience from: 27 Aug 2023
A. A.
28 Sept 2023
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Never advice anybody on what they should buy
Experience from: 25 Aug 2023
A. A.
28 Sept 2023
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Not user friendly.
Experience from: 26 Aug 2023
A. A.
28 Sept 2023
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Great service
Experience from: 26 Aug 2023
A. A.
28 Sept 2023
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Excellent delivery service, France to uk four days chonopost
Experience from: 25 Aug 2023
A. A.
28 Sept 2023
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Easy to order, timely delivery and returns process (if required) is straight forward and efficient.
Experience from: 27 Aug 2023
A. A.
28 Sept 2023
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Great service
Experience from: 25 Aug 2023
A. A.
28 Sept 2023
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I have been very satisfied with Lacoste for over Forty years Keep the good work up. Maybe I will be purchasing Lacoste for another forty years.
Experience from: 23 Aug 2023
A. A.
28 Sept 2023
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Punctual service, I received the packet in the expected time
Experience from: 23 Aug 2023
A. A.
22 Sept 2023
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Very satisfied with customer services and product
Experience from: 15 Aug 2023
A. A.
22 Sept 2023
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Always great clothes
Experience from: 16 Jun 2023
A. A.
22 Sept 2023
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Very happy with size not many do a size inbertween large and extra large
Experience from: 17 Aug 2023
A. A.
21 Sept 2023
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Order received in good time
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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I would recommend to all.
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Always satisfied.
Experience from: 18 Aug 2023