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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
21 Sept 2023
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Easy online service and fast delivery
Experience from: 17 Aug 2023
A. A.
21 Sept 2023
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Highly recommend.
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Always well made and looks good
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Not worth the brand hype
Experience from: 17 Aug 2023
A. A.
21 Sept 2023
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Delivered quicker than expected!
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Disappointed with the customer service
Experience from: 17 Aug 2023
A. A.
21 Sept 2023
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Am so happy
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Good service and quick delivery
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Great quality.
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Sizes could be better
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Statisfied
Experience from: 16 Aug 2023
A. A.
21 Sept 2023
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Very good service
Experience from: 16 Aug 2023
A. A.
21 Sept 2023
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Lacoste products are always great quality and look and feel good.
Experience from: 19 Aug 2023
A. A.
21 Sept 2023
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Always quality goods from Lacoste.
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Lacoste I find are the most comfortable trainers as I have many different kinds ie Adidas Puma Boss I still think they are the best .
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Easy to buy, fats delivery
Experience from: 16 Aug 2023
A. A.
21 Sept 2023
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I’ve used this website several times and service is really good
Experience from: 18 Aug 2023
A. A.
21 Sept 2023
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Definately excellent service
Experience from: 20 Aug 2023
A. A.
21 Sept 2023
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Not impressed
Experience from: 17 Aug 2023
A. A.
21 Sept 2023
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Great service from France
Experience from: 18 Aug 2023