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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
5 May 2024
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I’m very satisfied
Experience from: 9 Apr 2024
A. A.
5 May 2024
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Great service
Experience from: 8 Apr 2024
A. A.
5 May 2024
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OK not true to size
Experience from: 11 Apr 2024
A. A.
5 May 2024
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Good products
Experience from: 4 Apr 2024
A. A.
5 May 2024
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Fast shipping
Experience from: 5 Apr 2024
A. A.
5 May 2024
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The staff at lakeside where great
Experience from: 5 Apr 2024
A. A.
5 May 2024
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My order came early and was smooth
Experience from: 5 Apr 2024
A. A.
5 May 2024
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Great communication with customer. great delivery efficient DPD
Experience from: 5 Apr 2024
A. A.
4 May 2024
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I love Lacoste have work the brand for years. The quality is consistent please keep it up.
Experience from: 4 Apr 2024
A. A.
4 May 2024
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I would recommend Lacoste , shipping is quick and products good quality
Experience from: 4 Apr 2024
A. A.
4 May 2024
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Satisfied was delivered quickly
Experience from: 4 Apr 2024
A. A.
4 May 2024
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Was very surprised that my delivery came next day, wow that’s mega fast.
Experience from: 3 Apr 2024
A. A.
3 May 2024
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The quality is important and Lacoste gives it you
Experience from: 3 Apr 2024
A. A.
3 May 2024
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Super fast delivery received my order the next day
Experience from: 3 Apr 2024
A. A.
3 May 2024
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Prompt delivery,good quality clothing, and excellent memebership benefits too - whats there not to like?!!
Experience from: 3 Apr 2024
A. A.
3 May 2024
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Great company to buy off
Experience from: 3 Apr 2024
A. A.
3 May 2024
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Website very easy to use and fast delivery
Experience from: 3 Apr 2024
A. A.
23 Apr 2024
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Amos os produtos Lacoste, super indico.
Experience from: 3 Apr 2024
A. A.
23 Apr 2024
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I’m very satisfied . Top!
Experience from: 3 Apr 2024
A. A.
23 Apr 2024
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Easy to use
Experience from: 10 Feb 2024