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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

N. K.
29 Sept 2024
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First class service
Experience from: 3 Sept 2024
A. A.
20 Sept 2024
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Quality throughout
Experience from: 20 Aug 2024
A. A.
20 Sept 2024
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Good quality
Experience from: 21 Aug 2024
A. A.
29 Aug 2024
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Delivered the next day couldn’t ask for better service
Experience from: 13 Aug 2024
A. A.
29 Aug 2024
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Fast and efficient service
Experience from: 13 Aug 2024
A. A.
29 Aug 2024
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Goods arrived when expected and packaged well
Experience from: 13 Aug 2024
A. A.
26 Aug 2024
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Very impressed
Experience from: 9 Aug 2024
A. A.
23 Aug 2024
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Well established brand image
Experience from: 6 Aug 2024
A. A.
23 Aug 2024
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Great choice and value
Experience from: 30 Jul 2024
A. A.
23 Aug 2024
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Expensive but worth it!
Experience from: 24 Jul 2024
A. A.
17 Aug 2024
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All round great.
Experience from: 18 Jul 2024
A. A.
17 Aug 2024
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My favourite brand, always recommends to family and friends.
Experience from: 19 Jul 2024
A. A.
17 Aug 2024
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I'm very happy
Experience from: 19 Jul 2024
A. A.
17 Aug 2024
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Noo
Experience from: 18 Jul 2024
A. A.
17 Aug 2024
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Awesome
Experience from: 19 Jul 2024
A. A.
17 Aug 2024
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Love the style fit and quality
Experience from: 18 Jul 2024
A. A.
17 Aug 2024
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Very comfortable shoe. I love the shoe box
Experience from: 17 Jul 2024
A. A.
17 Aug 2024
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Love the ranges. Buy for my son and for me!
Experience from: 18 Jul 2024
A. A.
17 Aug 2024
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I’m satisfied
Experience from: 18 Jul 2024
A. A.
17 Aug 2024
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No hassle. Quick delivery
Experience from: 18 Jul 2024