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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

J. G.
28 Oct 2024
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Quality products
Experience from: 27 Sept 2024
A. I.
28 Oct 2024
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Not this bag no
Experience from: 27 Sept 2024
N. W.
20 Oct 2024
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Always great quality and well worth the money! Ordering online is simple and quick
Experience from: 20 Sept 2024
A. C.
19 Oct 2024
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Quality item
Experience from: 19 Sept 2024
M. I.
19 Oct 2024
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First class service
Experience from: 20 Sept 2024
D. T.
17 Oct 2024
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I am extremely satisfied by the service of Lacoste and the quality of their products is fantastic.
Experience from: 17 Sept 2024
B. T.
13 Oct 2024
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Placed order & next day informed it was on way
Experience from: 13 Sept 2024
M. G.
13 Oct 2024
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Service from ordering to delivery is first class. So easy to return goods
Experience from: 13 Sept 2024
G. J.
11 Oct 2024
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Very satisfied
Experience from: 12 Sept 2024
K. E.
11 Oct 2024
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Favourite brand
Experience from: 12 Sept 2024
P. K.
11 Oct 2024
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Always no hassle and fast delivery of quality products
Experience from: 11 Sept 2024
A. D.
10 Oct 2024
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Shocking
Experience from: 10 Sept 2024
L. J.
10 Oct 2024
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Quality garments
Experience from: 10 Sept 2024
M. L.
10 Oct 2024
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Love you Brenda so much, I am very successful.
Experience from: 11 Sept 2024
S. R.
4 Oct 2024
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Two previous polo’s have shrunk. On the positive side delivery is fast & efficient & this shirt is a different material so let’s see.
Experience from: 4 Sept 2024
L. W.
4 Oct 2024
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Yes, Lacoste very god
Experience from: 6 Sept 2024
D. S.
4 Oct 2024
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It is a very good service and easy to work with.
Experience from: 6 Sept 2024
M. S.
4 Oct 2024
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Yes bought lacoste for years
Experience from: 4 Sept 2024
S. O.
29 Sept 2024
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Quick and easy
Experience from: 3 Sept 2024
A. A.
29 Sept 2024
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Always great quality
Experience from: 30 Aug 2024