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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

S. R.
17 Nov 2024
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Classy, quality garments
Experience from: 17 Oct 2024
B. V.
17 Nov 2024
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Great service from Lacoste
Experience from: 18 Oct 2024
D. G.
17 Nov 2024
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I love the design and quality of Lacoste.
Experience from: 17 Oct 2024
W. A.
17 Nov 2024
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Great services and good choices
Experience from: 17 Oct 2024
S. Y.
17 Nov 2024
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I've always loved Lacoste and think from my opinion there has been an improvement in design over the past and I am buying more now than I ever have.
Experience from: 17 Oct 2024
S. F.
17 Nov 2024
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Easy to use site, fast delivery just a shame points take so long to go on account. Missed out on a nice birthday gift.
Experience from: 17 Oct 2024
P. D.
15 Nov 2024
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The service provided was great.
Experience from: 17 Oct 2024
N. S.
15 Nov 2024
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Service and delivery were very good and speedy.
Experience from: 16 Oct 2024
T. M.
13 Nov 2024
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Love the brand. Always have. Great products
Experience from: 14 Oct 2024
K. F.
13 Nov 2024
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Happy
Experience from: 15 Oct 2024
J. S.
13 Nov 2024
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Always satisfied with service and very fast delivery .
Experience from: 14 Oct 2024
S. D.
8 Nov 2024
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Fast delivery
Experience from: 3 Oct 2024
J. H.
8 Nov 2024
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Yes. I'd recommend to family and friends
Experience from: 10 Oct 2024
J. R.
8 Nov 2024
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Great
Experience from: 11 Oct 2024
G. G.
4 Nov 2024
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Good quality clothing , stylish
Experience from: 4 Oct 2024
M. T.
1 Nov 2024
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I've always worn Lacoste since I was young
Experience from: 4 Oct 2024
J. B.
1 Nov 2024
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As a older person now, I was wearing Lascoste in the 80’s so I have to be a bit more selective in the pieces I buy.
Experience from: 4 Oct 2024
A. B.
1 Nov 2024
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It's my only experience and it wasn't a good one. However, the new product range looks good, I just can't order due to the fit.
Experience from: 1 Oct 2024
C. H.
30 Oct 2024
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Great quality fashion casual sporty clothing
Experience from: 25 Sept 2024
J. G.
30 Oct 2024
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Great
Experience from: 1 Oct 2024