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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

L. C.
12 May 2025
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Great packaging
Experience from: 11 Apr 2025
J. M.
12 May 2025
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Service was great. Speedy delivery
Experience from: 11 Apr 2025
T. K.
12 May 2025
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Easier to order from next
Experience from: 10 Apr 2025
J. S.
12 May 2025
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Im very happy for this product
Experience from: 11 Apr 2025
J. C.
12 May 2025
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Good quality clothing, great delivery service. No complaints whatsoever.
Experience from: 10 Apr 2025
J. S.
12 May 2025
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Everything is top notch, from top to bottom. Products, availability, service…and style!
Experience from: 11 Apr 2025
P. M.
10 May 2025
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Great service
Experience from: 27 Mar 2025
C. H.
10 May 2025
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Still the leading fashion designer
Experience from: 6 Apr 2025
D. C.
10 May 2025
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Very satisfied
Experience from: 10 Apr 2025
M. M.
10 May 2025
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Timeless clothing for everyone
Experience from: 9 Apr 2025
T. D.
10 May 2025
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First class service and fantastic quality goods
Experience from: 5 Apr 2025
T. K.
9 May 2025
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Very happy indeed
Experience from: 8 Apr 2025
L. F.
9 May 2025
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Quick delivery no problems
Experience from: 7 Apr 2025
J. N.
9 May 2025
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Reliable clothing and easy to navigate for online purchases
Experience from: 9 Apr 2025
J. B.
9 May 2025
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Great quick service
Experience from: 9 Apr 2025
H. A.
9 May 2025
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Very happy
Experience from: 3 Apr 2025
C. F.
9 May 2025
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Style and quality, what more do you need
Experience from: 9 Apr 2025
M. F.
8 May 2025
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Good service as always
Experience from: 9 Apr 2025
E. L.
8 May 2025
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Excellent products, website easy to sue
Experience from: 29 Mar 2025
S. G.
8 May 2025
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Good quality
Experience from: 7 Apr 2025