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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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Raymond C.
11 Jun 2025
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Always great quality products and customer service
Experience from: 12 May 2025
J. K.
11 Jun 2025
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My kids always wear lacoste
Experience from: 12 May 2025
Craig M.
11 Jun 2025
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Great quality
Experience from: 12 May 2025
Tatiana R.
11 Jun 2025
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I’m very satisfied with service of Lacoste
Experience from: 13 May 2025
Christopher H.
11 Jun 2025
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High quality clothing that also keeps it's colour and shape after washing.
Experience from: 11 May 2025
John H.
11 Jun 2025
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Satisfied with speedy service
Experience from: 12 May 2025
Deborah L.
11 Jun 2025
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Service and product is very good thanks
Experience from: 12 May 2025
Michael T.
11 Jun 2025
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Excellent all round service
Experience from: 13 May 2025
Nikko T.
11 Jun 2025
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Need to restock sold out items ASAP
Experience from: 12 May 2025
Richard L.
11 Jun 2025
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I am very happy with Lacoste clothing and I am happy to be a Lacoste customer. I especially like the free gifts online and the perfume samples that come in my delivery parcels.
Experience from: 10 May 2025
Neil P.
11 Jun 2025
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Real confortable, good fit, don’t slip down
Experience from: 11 May 2025
David B.
10 Jun 2025
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Very satisfied with the service from Lacoste
Experience from: 11 May 2025
C. B.
10 Jun 2025
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Quick aneasy orderingd
Experience from: 9 May 2025
Christopher keith R.
10 Jun 2025
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Service first class I will never stop buying lacoste
Experience from: 12 May 2025
J. H.
10 Jun 2025
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Quick delivery
Experience from: 5 May 2025
A. A.
8 Jun 2025
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Very good
Experience from: 29 Apr 2025
Carley B.
8 Jun 2025
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Great service from start to finish well informed of order and dispatch and fast delivery provided by Lacoste.. highly recommend
Experience from: 5 May 2025
Adam W.
8 Jun 2025
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Love everything about Lacoste. Great products and great customer service
Experience from: 9 May 2025
Judith O.
7 Jun 2025
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yes
Experience from: 8 May 2025
C. V.
7 Jun 2025
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Very speedy!
Experience from: 8 May 2025