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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Andrew M.
22 Jun 2025
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You are the best
Experience from: 23 May 2025
Paul R.
22 Jun 2025
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More than happy with the service I received from Lacoste.
Experience from: 21 May 2025
Catherine W.
22 Jun 2025
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Very satisfied with Lacoste
Experience from: 16 May 2025
Peter K.
21 Jun 2025
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Great variety and superb quality. Whole process from browsing to buying and receipt of goods, very easy and efficient. Returns process is very simple
Experience from: 22 May 2025
Robert J.
21 Jun 2025
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I am very satisfied by the service offered by Lacoste
Experience from: 22 May 2025
Jon B.
21 Jun 2025
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Yes I do and to friends
Experience from: 22 May 2025
Steven W.
21 Jun 2025
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Better than gant
Experience from: 22 May 2025
Janette M.
21 Jun 2025
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Lactose lovely clothes a little expensive can get cheaper version s which can feel just as good
Experience from: 22 May 2025
Callum S.
21 Jun 2025
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I ordered both sets sent the other ones back the next day. Where's my refund
Experience from: 19 May 2025
Robert J.
20 Jun 2025
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Very quick delivery states 3 to 5 days when I fact I got within 2
Experience from: 21 May 2025
Graham F.
20 Jun 2025
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Always comfortable and great style
Experience from: 22 May 2025
Gavin A.
20 Jun 2025
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My family also enjoy Lacoste clothing
Experience from: 21 May 2025
Stephen W.
20 Jun 2025
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Great company to deal with - products are excellent -returns are simple too
Experience from: 21 May 2025
Richard L.
20 Jun 2025
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I'm very happy with Lacoste. I only ask that items please be available in all sizes as I like a slightly baggy fit.
Experience from: 21 May 2025
Chris G.
20 Jun 2025
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Very satisfied
Experience from: 21 May 2025
Ian H.
20 Jun 2025
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Lovely website Quality items A fit for everybody
Experience from: 21 May 2025
Simon D.
20 Jun 2025
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All good
Experience from: 20 May 2025
Alice H.
20 Jun 2025
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I always get an amazing service and quick delivery
Experience from: 21 May 2025
Tierney C.
20 Jun 2025
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Yes - its a mix between sporty and old money. I love it.
Experience from: 18 May 2025
Nicola D.
20 Jun 2025
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Hopeful that Lacoste can refund my product.
Experience from: 17 May 2025