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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Loressell ann M.
6 Aug 2025
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Very fast and efficient, recieved in as fast as 3days!
Experience from: 5 Jul 2025
Roman F.
6 Aug 2025
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Best service and quality
Experience from: 6 Jul 2025
Paul H.
6 Aug 2025
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Ordering and delivery was faultless.
Experience from: 6 Jul 2025
Jason C.
6 Aug 2025
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Excellent
Experience from: 5 Jul 2025
Jon P.
6 Aug 2025
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Great service! Items arrived quickly and well-within the timescale advertised! Happy with the overall service I got.
Experience from: 5 Jul 2025
Jason S.
6 Aug 2025
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They go above and beyond.
Experience from: 5 Jul 2025
Clare L.
6 Aug 2025
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Love LaCoste clothing
Experience from: 5 Jul 2025
Richard S.
6 Aug 2025
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For me Lactose is a brand that is second to none when it comes to customer care, the product ranges are for me the best out there.
Experience from: 5 Jul 2025
Alan B.
6 Aug 2025
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great service
Experience from: 5 Jul 2025
Robert Y.
6 Aug 2025
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Would definitely recommend
Experience from: 5 Jul 2025
Andy B.
6 Aug 2025
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very efficient delivery and the delivery timeline was good
Experience from: 5 Jul 2025
Jonathan C.
6 Aug 2025
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Really pleased with all my Lacoste clothing been wearing this for 30 years or so
Experience from: 5 Jul 2025
Steve C.
6 Aug 2025
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Love Lacoste
Experience from: 5 Jul 2025
Annamarie H.
6 Aug 2025
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Live Lacoste it’s timeless it’s always these that’s conning best quality in clothing and it lasts for years. I like to treat myself when the have a sale.
Experience from: 5 Jul 2025
R. T.
6 Aug 2025
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Bad delivery , never received product . Happens on 3 different.orders . Will not use Lacoste again
Experience from: 5 Jul 2025
John B.
6 Aug 2025
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Good service.
Experience from: 5 Jul 2025
Julia G.
6 Aug 2025
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Always bought Lacoste really good quality on trainers and tops etc
Experience from: 5 Jul 2025
David S.
6 Aug 2025
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Good service
Experience from: 4 Jul 2025
David J.
6 Aug 2025
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Great products, good prices, always fast delivery.
Experience from: 5 Jul 2025
Karen F.
6 Aug 2025
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The only sport clothes my husband will wear
Experience from: 5 Jul 2025