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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Craig F.
7 Aug 2025
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Very good
Experience from: 5 Jul 2025
Simbarashe M.
7 Aug 2025
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Im impressed with the service lacoste gave me
Experience from: 5 Jul 2025
Bolaji O.
7 Aug 2025
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Good, satisfied with the product
Experience from: 26 Jun 2025
Gemma B.
7 Aug 2025
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No – you’ve caused me so much hassle with returns process and the inconsistent fit. Absolutely not.
Experience from: 5 Jul 2025
P. P.
7 Aug 2025
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Great, quick service.
Experience from: 4 Jul 2025
Paul M.
7 Aug 2025
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First class top
Experience from: 5 Jul 2025
M. W.
7 Aug 2025
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Consistently the best most innovative pieces beautifully made
Experience from: 5 Jul 2025
C. L.
7 Aug 2025
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Happy
Experience from: 5 Jul 2025
Cyril O.
7 Aug 2025
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Highly recommended, good quality!
Experience from: 29 Jun 2025
Jagoda S.
7 Aug 2025
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Lovely bag, perfect for travelling
Experience from: 5 Jul 2025
John R.
7 Aug 2025
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I like the products I have got over the years
Experience from: 5 Jul 2025
K. M.
7 Aug 2025
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Fantastic
Experience from: 3 Jul 2025
Francis L.
7 Aug 2025
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Love the product but will not order online, need to try them on as even same size very different
Experience from: 5 Jul 2025
James S.
7 Aug 2025
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Amazing as always. Customer for life
Experience from: 5 Jul 2025
L. M.
7 Aug 2025
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😍 😁😁
Experience from: 20 Jun 2025
Keith P.
7 Aug 2025
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yes!! And have! Many, many times.
Experience from: 20 Jun 2025
Eder M.
6 Aug 2025
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Satisfied
Experience from: 4 Jul 2025
Vincent H.
6 Aug 2025
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All hreat
Experience from: 5 Jul 2025
Mark C.
6 Aug 2025
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No dramas, ordered and delivered without any issues and always ion contact
Experience from: 6 Jul 2025
Kevin H.
6 Aug 2025
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Quick service and product
Experience from: 5 Jul 2025