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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

Sean P.
21 Aug 2025
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Great service. Fast and efficient.
Experience from: 18 Jul 2025
Susan G.
20 Aug 2025
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Great shoes and service
Experience from: 19 Jul 2025
Philip M.
20 Aug 2025
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Very happy with the trainers
Experience from: 20 Jul 2025
Steve F.
20 Aug 2025
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Yes. My favourite brand of the moment. Happy to mix & match with Reiss, Boss, CP Company, or even Stone Island clothing.
Experience from: 19 Jul 2025
James R.
20 Aug 2025
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very satisfied
Experience from: 19 Jul 2025
J. W.
20 Aug 2025
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Easy to find what you want
Experience from: 20 Jul 2025
William B.
20 Aug 2025
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Easy product navigation and ordering process.
Experience from: 19 Jul 2025
Marcus T.
20 Aug 2025
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Ordering was super easy and delivery was fast. Great packaging also
Experience from: 18 Jul 2025
Liam K.
20 Aug 2025
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Arrived when it said it would
Experience from: 18 Jul 2025
Michael W.
20 Aug 2025
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Excellent quality goods excellent service top brand
Experience from: 18 Jul 2025
Derek L.
20 Aug 2025
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Very satisfied with the product
Experience from: 19 Jul 2025
Suzanne O.
20 Aug 2025
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Prompt delivery with Klarna payment for when you are a little short. Good quality, I ordered a breathable top for hubby.Happy with fit and quality.
Experience from: 19 Jul 2025
Stephen S.
20 Aug 2025
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The postal service has always been very prompt
Experience from: 19 Jul 2025
Stephen S.
20 Aug 2025
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A good service, start or finish. Good courier.
Experience from: 19 Jul 2025
Alex F.
20 Aug 2025
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Great discount
Experience from: 19 Jul 2025
Bruce R.
20 Aug 2025
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Great ordering process, very speedy.
Experience from: 19 Jul 2025
Paul P.
20 Aug 2025
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Great style top quality
Experience from: 18 Jul 2025
John E.
20 Aug 2025
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Love Lacoste.
Experience from: 18 Jul 2025
A. R.
20 Aug 2025
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Prompt delivery & properly (sturdily) packaged. Excellent.
Experience from: 18 Jul 2025
Derek S.
20 Aug 2025
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I’m very happy with the service and product.
Experience from: 12 Jul 2025