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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Parikshit R.
22 Aug 2025
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I’m very satisfied with lacoste service
Experience from: 20 Jul 2025
A. C.
22 Aug 2025
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Satisfied but the gift boxes always come damaged and if you have words printed it always come wonky everything is just thrown into the box..
Experience from: 21 Jul 2025
Sheldon B.
22 Aug 2025
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It's a great trainers and very comfortable
Experience from: 19 Jul 2025
Rachel M.
22 Aug 2025
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Love the best
Experience from: 20 Jul 2025
D. T.
22 Aug 2025
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Im very happy with the quality of the products (and the easy to use website) - its maybe slightly too expensive
Experience from: 19 Jul 2025
Karen G.
21 Aug 2025
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Love Lacoste products. Great value for money and the trainers are so comfortable don’t wear any other brand.
Experience from: 20 Jul 2025
Shaun B.
21 Aug 2025
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Good service
Experience from: 20 Jul 2025
Sam E.
21 Aug 2025
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Classy brand and love the simplicity of the clothing
Experience from: 20 Jul 2025
Tony john D.
21 Aug 2025
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Good
Experience from: 20 Jul 2025
G. U.
21 Aug 2025
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I love the brand and quality of their products.
Experience from: 19 Jul 2025
Alan C.
21 Aug 2025
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One of my favourite brands.
Experience from: 20 Jul 2025
Jeff S.
21 Aug 2025
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All of the Lacoste items i buy always feel top quality and wear extremely well. They may not be the cheapest brand but their value and quality speaks for itself.
Experience from: 19 Jul 2025
Dipel K.
21 Aug 2025
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Good service
Experience from: 19 Jul 2025
Ryan G.
21 Aug 2025
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Expensive but one of my favourite brands of all time.
Experience from: 19 Jul 2025
Layne G.
21 Aug 2025
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Fantastic quality and awesome delivery👍
Experience from: 19 Jul 2025
Kevin K.
21 Aug 2025
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Excellent all round company and products.
Experience from: 20 Jul 2025
James S.
21 Aug 2025
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Excellent service as always!
Experience from: 19 Jul 2025
Debbie H.
21 Aug 2025
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Excellent delivery time, packed very well and informed every step of the way too
Experience from: 19 Jul 2025
Ian H.
21 Aug 2025
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Very
Experience from: 20 Jul 2025
D. A.
21 Aug 2025
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Very good service and products
Experience from: 19 Jul 2025