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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Ramazan O.
25 Aug 2025
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I ordered a gift bag but never received it. It was meant to be a birthday present for my best friend, and I’m really disappointed.
Experience from: 24 Jul 2025
Kamile N.
25 Aug 2025
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Very nice
Experience from: 24 Jul 2025
David O.
25 Aug 2025
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I am very satisfied with Lacoste’s servIce.
Experience from: 24 Jul 2025
Robert A.
25 Aug 2025
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Love Lacoste. My go to brand.
Experience from: 24 Jul 2025
David D.
25 Aug 2025
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ALWAYS RECOMMEND TOP PRODUCTS
Experience from: 23 Jul 2025
Alan S.
25 Aug 2025
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All good
Experience from: 23 Jul 2025
Stephen J.
25 Aug 2025
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Very good quality
Experience from: 22 Jul 2025
C. W.
25 Aug 2025
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Good
Experience from: 24 Jul 2025
Doug B.
25 Aug 2025
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Good efficient service and delivery, although shouldn't have to pay a delivery charge
Experience from: 23 Jul 2025
A. K.
25 Aug 2025
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Good and reliable services from lacoste
Experience from: 21 Jul 2025
Ionut I.
25 Aug 2025
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To me is the only brand I wear
Experience from: 23 Jul 2025
Pavel S.
25 Aug 2025
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Absolutely Amazing Quality and Beautiful design products
Experience from: 23 Jul 2025
Ayana S.
25 Aug 2025
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Easy to order online, true to size, same as picture and description
Experience from: 24 Jul 2025
Matt K.
25 Aug 2025
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Fantastic experience
Experience from: 24 Jul 2025
Christopher W.
25 Aug 2025
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I am more than happy with the brand and the quality of the materials and the delivery service I receive.
Experience from: 22 Jul 2025
Tony P.
25 Aug 2025
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The service was perfect
Experience from: 23 Jul 2025
H. B.
25 Aug 2025
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Good quality
Experience from: 19 Jul 2025
Mariola M.
25 Aug 2025
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I am very satisfied, it is exactly what I expected and fast delivery.
Experience from: 23 Jul 2025
Caroline M.
24 Aug 2025
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I love Lacoste - you have the classics and also fashion pieces. Always something more I want to buy!!
Experience from: 8 Jul 2025
Gary F.
24 Aug 2025
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Fast delivery great selection
Experience from: 22 Jul 2025