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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

827 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Chris J.
29 Aug 2025
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Great clothing.
Experience from: 28 Jul 2025
Jonathon S.
29 Aug 2025
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I've always liked the look and fit of Lacoste products.
Experience from: 27 Jul 2025
Andrew M.
29 Aug 2025
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Swift!
Experience from: 28 Jul 2025
S. P.
29 Aug 2025
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I’m very satisfied with the service,and every time you keep updating me where my parcel is.
Experience from: 28 Jul 2025
Lionel B.
29 Aug 2025
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Satisfaisait
Experience from: 28 Jul 2025
Oscar P.
29 Aug 2025
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Great service
Experience from: 26 Jul 2025
Christopher K.
29 Aug 2025
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Yes 100% service 10 out of 10
Experience from: 26 Jul 2025
Keith B.
29 Aug 2025
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Good site user friendly large variety of clothing
Experience from: 26 Jul 2025
Kenneth D.
29 Aug 2025
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Not quality enough for the price and the Size.
Experience from: 26 Jul 2025
Paul W.
29 Aug 2025
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Easy to order, and quick delivery.
Experience from: 27 Jul 2025
Jackie H.
29 Aug 2025
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Good customer service
Experience from: 24 Jul 2025
Kevin O.
29 Aug 2025
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Best clothing there is
Experience from: 26 Jul 2025
Tsitsi N.
29 Aug 2025
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Very comfortable
Experience from: 27 Jul 2025
Morrison E.
29 Aug 2025
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Satisfying
Experience from: 24 Jul 2025
Cilmara T.
28 Aug 2025
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Easy to navigated on the website
Experience from: 28 Jul 2025
David C.
28 Aug 2025
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I enjoy online shopping more choices to browse and and regular online sales.
Experience from: 28 Jul 2025
Robert J.
28 Aug 2025
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Order turned up in a few days great
Experience from: 26 Jul 2025
Harvey C.
28 Aug 2025
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Very sastified with the service
Experience from: 27 Jul 2025
S. B.
28 Aug 2025
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Would prefer to have a paper invoice and returns label included as well as an online option.
Experience from: 25 Jul 2025
Lou bolounan elizabeth sabine Y.
28 Aug 2025
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I'm very happy 😊
Experience from: 25 Jul 2025