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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"Excellent service. Fast delivery and easy returns"
"The turnaround time regarding delivery and communication thereof was excellent."
"Quick delivery no problem"
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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Mark C.
19 Sept 2025
Verified reviewThe quality is the best ever
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P. P.
19 Sept 2025
Verified reviewAmazing
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David G.
19 Sept 2025
Verified reviewThe service was very good
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Joshua D.
19 Sept 2025
Verified reviewHigh quality products with a timeless look. A very good loyalty/rewards scheme also
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Stuart H.
19 Sept 2025
Verified reviewExcellent service, delivered on time
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Joseph A.
19 Sept 2025
Verified reviewTook to long to arrive
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Mike J.
19 Sept 2025
Verified reviewDelivery took longer than expected, no email rwceived to acknowledge order.
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Grace N.
19 Sept 2025
Verified reviewI have been a customer at Lacoste for many years and can never fault the quality of the products and customer service.
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Fethi A.
19 Sept 2025
Verified reviewGreat quality and excellent service
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Jonathan R.
19 Sept 2025
Verified reviewVery happy with the service
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Wayne G.
19 Sept 2025
Verified reviewTotally satisfied with product description on website, informed delivery details, and quality product delivered
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Anastasiia M.
19 Sept 2025
Verified reviewI like Lacoste products
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Rebecca B.
19 Sept 2025
Verified reviewNot received the item ordered even though DPD claim this to have been delivered. I have filled out the relevant forms for your customer service but am still waiting for an update
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Lance B.
19 Sept 2025
Verified reviewThe service has always been great, I've brought items for family members since I've had an account
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D. W.
19 Sept 2025
Verified reviewService wasn’t good,had to ask when order was arriving,as hadn’t heard anything,I have done previous feed back about it,but not had any response from you?
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Paul P.
19 Sept 2025
Verified reviewNot happy with this order and late doing the return
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J. W.
19 Sept 2025
Verified reviewAlways quick and well packaged.
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Edward P.
19 Sept 2025
Verified reviewGood experience
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Mike L.
19 Sept 2025
Verified reviewOrdered shoes and was sent totally wrong shoes and charged delivery for the wrong shoes. Poor service.
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Sabelo S.
19 Sept 2025
Verified reviewI'm satisfied.
Reviews displayed in chronological order
Contact
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