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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"The turnaround time regarding delivery and communication thereof was excellent."
"Quick delivery no problem"
"Quick delivery"
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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Andrew G.
22 Feb 2026
Verified reviewGood quality
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Paul M.
22 Feb 2026
Verified reviewFrom the Lacoste side, excellent, from the delivery service, not so much, I had to ring on numerous times because the delivery service has mistakenly sent my package to the wrong delivery depot. But you Service Centre delivered and 2 weeks after the original delivery date it turned up, even after the delivery service said the package was lost. A big shout out to you customer care service!
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Andrew W.
22 Feb 2026
Verified reviewVery satisfied
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Praveen K.
22 Feb 2026
Verified reviewOverall i will refer lacoste but the sizing consistency can be improved
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Lucia G.
22 Feb 2026
Verified reviewGreat
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Chris U.
22 Feb 2026
Verified reviewGood service.
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Anita W.
22 Feb 2026
Verified reviewIt was easy to use the website and collect my items
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Nhlanhla M.
22 Feb 2026
Verified reviewSatisfied
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Kay E.
22 Feb 2026
Verified reviewMy favourite brand
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Kevin H.
22 Feb 2026
Verified reviewVery satisfied
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Millad A.
22 Feb 2026
Verified reviewGreat shoes!
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Abigail G.
22 Feb 2026
Verified reviewThis was my first purchase from Lacoste, definitely won’t be my last.
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Hanna Y.
22 Feb 2026
Verified reviewSo nice choose
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I. B.
22 Feb 2026
Verified reviewGood service, quality items.
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Christopher C.
22 Feb 2026
Verified reviewExcellent service prompt speedy delivery will order again
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L. W.
22 Feb 2026
Verified reviewVery good customer service, high quality clothing
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Jolyon N.
22 Feb 2026
Verified reviewFast & efficient service. Will use again
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Iwan C.
22 Feb 2026
Verified reviewBrilliant
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Tatiana K.
22 Feb 2026
Verified reviewI am very satisfied with the service
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S. B.
22 Feb 2026
Verified reviewGreat website
Reviews displayed in chronological order
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