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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Joan-Ann M.
25 Feb 2026
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Excellent service when buying on line
Experience from: 22 Jan 2026
Marie N.
25 Feb 2026
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Brilliant customer service, fast delivery
Experience from: 22 Jan 2026
Lynne W.
25 Feb 2026
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Very satisfied kept in touch with delivery and fast delivery brilliant service
Experience from: 22 Jan 2026
Matthew W.
25 Feb 2026
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Quality clothing from a respected company.
Experience from: 22 Jan 2026
Michael C.
25 Feb 2026
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Yes
Experience from: 20 Jan 2026
David R.
25 Feb 2026
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Classic brand
Experience from: 22 Jan 2026
G. J.
25 Feb 2026
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Very quick & efficient service
Experience from: 18 Jan 2026
Mark K.
25 Feb 2026
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The service and delivery is impeccable
Experience from: 22 Jan 2026
J. P.
25 Feb 2026
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Very good delivery service with nice updates
Experience from: 20 Jan 2026
Graham S.
25 Feb 2026
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Godd service, nothing else to add.
Experience from: 22 Jan 2026
David S.
25 Feb 2026
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Excellent speedy service as always
Experience from: 22 Jan 2026
Mark G.
25 Feb 2026
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Great service
Experience from: 22 Jan 2026
Adrian B.
25 Feb 2026
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Yes I will
Experience from: 18 Jan 2026
Eve C.
24 Feb 2026
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Easy to use, communications goid
Experience from: 14 Jan 2026
Maria B.
24 Feb 2026
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Excellent service and was kept informed about delivery
Experience from: 17 Jan 2026
Olga P.
24 Feb 2026
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very satisfied with Lacoste service
Experience from: 22 Jan 2026
Colin J.
24 Feb 2026
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This is The 4th pair of Lacoste sneakers and all have been perfect.
Experience from: 21 Jan 2026
Adewale A.
24 Feb 2026
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Love it
Experience from: 19 Jan 2026
Margarita G.
24 Feb 2026
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The class,the style,the quality!
Experience from: 22 Jan 2026
Liliia K.
24 Feb 2026
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Very satisfied
Experience from: 20 Jan 2026