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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"Quick delivery no problem"
"Quick delivery"
"Always quality goods, fast delivery"
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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Andrew G.
27 Mar 2026
Verified reviewDPD delivery service did not deliver. Six weeks later Lacoste are still looking into it. I have been offered a £15 voucher but no refund. As a member the customer service has dragged on with no resolution and is terrible for a premium brand.
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J. P.
26 Mar 2026
Verified reviewWearing lacoste since my teens. Love it and always lasts for years.
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Steven A.
26 Mar 2026
Verified reviewToo small size
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Christopher C.
26 Mar 2026
Verified reviewExcellent service
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L. S.
26 Mar 2026
Verified reviewItem never arrived, courier never got the parcel, customer services refused a refund, then after contacting again a refund was promised that never arrived, had to claim back through paypal
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R. G.
25 Mar 2026
Verified reviewQuality is good but return service is one of the worst i ever use !
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Ian H.
25 Mar 2026
Verified reviewAlways top quality products & customer service
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Robert N.
25 Mar 2026
Verified reviewTop quality clothing albeit a little on the costly side.
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Bill B.
25 Mar 2026
Verified reviewQuality brand
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David G.
25 Mar 2026
Verified reviewI would always recommend quality
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Ateesh S.
25 Mar 2026
Verified reviewVery high quality
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Celia C.
25 Mar 2026
Verified reviewWe already shop at lacoste as a family. Good quality products and designs.
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Malcolm S.
25 Mar 2026
Verified reviewYeah, I've found the service very good.
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Sandeep V.
24 Mar 2026
Verified reviewDefinitely not
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Kapil D.
24 Mar 2026
Verified reviewoverall i m happy with Lacoste brand. it has good quality products, and have good service ( especially the return process )
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Bartek G.
24 Mar 2026
Verified reviewGreat service quick delivery. Top class products
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Gordon M.
24 Mar 2026
Verified reviewGreat service and helpful staff
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Lee B.
24 Mar 2026
Verified reviewStill love the brand
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Mikheil T.
24 Mar 2026
Verified reviewsuper!
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Ben J.
24 Mar 2026
Verified reviewEasy to order and arrived when expected
Reviews displayed in chronological order
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