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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Chris D.
13 Jun 2026
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Great easy to use service
Experience from: 8 May 2026
Andrew S.
13 Jun 2026
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I have nothing else to say
Experience from: 12 May 2026
T. C.
13 Jun 2026
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I'm very satisfied
Experience from: 9 May 2026
Martin P.
13 Jun 2026
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Disappointed with the delivery. Also the mistake was yours yet I would have had to pay the return postage for your mistake.
Experience from: 8 May 2026
Harry K.
13 Jun 2026
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Yes I love the design and the customer service has been good. Just had issues I with one pair of shoes!
Experience from: 9 May 2026
Brent W.
13 Jun 2026
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Good service, great product
Experience from: 10 May 2026
Richard S.
13 Jun 2026
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I have way of rating this product as it never arrived. You cancelled the order before it did so. You’re stick inventory system needs work
Experience from: 12 May 2026
Charlie M.
13 Jun 2026
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Great delivery
Experience from: 10 May 2026
Henry T.
13 Jun 2026
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very good!
Experience from: 8 May 2026
Muhammad Z.
12 Jun 2026
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Good quality products
Experience from: 13 May 2026
Debbie H.
12 Jun 2026
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Very quick service and updated on the delivery every step of the way
Experience from: 9 May 2026
Sue S.
12 Jun 2026
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Very satisfied with them.
Experience from: 8 May 2026
Jerry P.
11 Jun 2026
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Assured quality
Experience from: 9 May 2026
William C.
11 Jun 2026
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First class service, top quality garments.
Experience from: 9 May 2026
N. S.
11 Jun 2026
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Excellent
Experience from: 9 May 2026
Richard P.
10 Jun 2026
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Very satisfied with the service provided
Experience from: 8 May 2026
Andrew W.
10 Jun 2026
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Excellent service
Experience from: 10 May 2026
Simon C.
10 Jun 2026
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Really good brand
Experience from: 11 May 2026
J. L.
10 Jun 2026
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Service is always 100%
Experience from: 11 May 2026
Muhammet U.
10 Jun 2026
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I feel like you don’t get the same quality like you used to with Lacoste products anymore !!
Experience from: 11 May 2026