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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

David M.
19 Jun 2026
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Lacoste looks good want all my grandkids to wear it so im always telling my kids to buy from Lacoste
Experience from: 17 May 2026
Tanser S.
19 Jun 2026
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Absolutely not. All you did was tell us to send the product back. Is that your idea of customer satisfaction?
Experience from: 18 May 2026
Keith W.
18 Jun 2026
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Good service, shame there are so few retail stores
Experience from: 17 May 2026
Steve B.
18 Jun 2026
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Reduced by one star as it is a little on the expensive side for what it is.
Experience from: 16 May 2026
Jamie L.
18 Jun 2026
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All is good
Experience from: 15 May 2026
David D.
18 Jun 2026
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Excellent service as expected from Lacoste
Experience from: 18 May 2026
Alex M.
18 Jun 2026
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Great brand always something new to buy clothes shoes etc
Experience from: 17 May 2026
Gordon V.
18 Jun 2026
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Pleased with the speed of delivery of this & past items that have been purchased from Lacoste & all very good value for money.
Experience from: 17 May 2026
Martin M.
18 Jun 2026
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Happy with the service and products
Experience from: 17 May 2026
Mark M.
18 Jun 2026
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A range of of fantastic products
Experience from: 16 May 2026
Ian S.
17 Jun 2026
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Very good service provided
Experience from: 17 May 2026
John R.
17 Jun 2026
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Mainly good normally
Experience from: 15 May 2026
Matthew H.
17 Jun 2026
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Highly recommend
Experience from: 17 May 2026
Kaiser K.
17 Jun 2026
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Lacoste effortlessly push the way forward. I am satisfied they live/work their mission statements. I am in good 'hands' in the Lacoste Flagship Web store.
Experience from: 16 May 2026
Jason H.
17 Jun 2026
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As always. Lacoste products are amazing
Experience from: 16 May 2026
Mary S.
17 Jun 2026
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Service & delivery were good.
Experience from: 12 May 2026
Benson G.
17 Jun 2026
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Very good servicev
Experience from: 17 May 2026
Mccaulay H.
17 Jun 2026
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Very satisfied
Experience from: 15 May 2026
Francesco B.
17 Jun 2026
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Easy to order and track it. Delivery on time and communication clear
Experience from: 15 May 2026
Keith V.
17 Jun 2026
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Service and product very good.
Experience from: 13 May 2026