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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Vincent S.
14 Aug 2026
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Excellent
Experience from: 5 Jul 2026
Mohammad A.
14 Aug 2026
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Very good
Experience from: 1 Jul 2026
M. G.
14 Aug 2026
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Easy and efficient
Experience from: 7 Jul 2026
John L.
14 Aug 2026
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The item brought for my partner was of great comfort,fit and quality.
Experience from: 4 Jul 2026
Sue L.
14 Aug 2026
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Fast to ship and ordering process was easy
Experience from: 5 Jul 2026
Ann H.
14 Aug 2026
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It was so lovely thank you very much
Experience from: 5 Jul 2026
S. C.
14 Aug 2026
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Helpful staff who gave good advice and guidance
Experience from: 5 Jul 2026
Tatiana M.
14 Aug 2026
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Absolutely lovely product ! A really liked my new trainers. True to size
Experience from: 6 Jul 2026
Pierce M.
14 Aug 2026
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Top class service
Experience from: 5 Jul 2026
Peter L.
14 Aug 2026
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Fast efficient & easy, always great quality made products
Experience from: 4 Jul 2026
Ben W.
14 Aug 2026
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As always, a flawless experience
Experience from: 8 Jul 2026
David P.
14 Aug 2026
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Perfect jacket get a size smaller than you need
Experience from: 5 Jul 2026
Edgar P.
14 Aug 2026
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Very good
Experience from: 7 Jul 2026
R. S.
14 Aug 2026
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Very reliable and i love lacoste product
Experience from: 8 Jul 2026
Steve W.
14 Aug 2026
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Easy site to navigate, decent products and good offers
Experience from: 5 Jul 2026
G. C.
14 Aug 2026
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I had a query about the ordering process but in the shop where I picked up my items the staff did not engage with me, so I left it.
Experience from: 8 Jul 2026
Darren H.
14 Aug 2026
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Excellent website and choice of clothing.
Experience from: 6 Jul 2026
Graham J.
14 Aug 2026
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Awesome clothes
Experience from: 6 Jul 2026
Adem T.
14 Aug 2026
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Very good
Experience from: 3 Jul 2026
Frank S.
14 Aug 2026
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Happy with my purchase
Experience from: 7 Jul 2026