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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

Andrew B.
19 Aug 2026
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Excellent service
Experience from: 18 Jul 2026
Patricia R.
19 Aug 2026
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Very easy to order fast delivery courteous couriers arrive on time
Experience from: 18 Jul 2026
Mark W.
19 Aug 2026
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Yes, I definitely would.
Experience from: 18 Jul 2026
Steven M.
19 Aug 2026
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Very satisfied superb fit and delivered on time
Experience from: 18 Jul 2026
Glenn O.
19 Aug 2026
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Product too small but was unable to return as had extreme difficulty obtaining return label
Experience from: 18 Jul 2026
D. T.
19 Aug 2026
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Very satisfied
Experience from: 17 Jul 2026
John B.
19 Aug 2026
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Love the brand.
Experience from: 18 Jul 2026
Andrew M.
19 Aug 2026
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Easy to order and quick delivery
Experience from: 16 Jul 2026
Roger D.
19 Aug 2026
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Good
Experience from: 17 Jul 2026
Arni P.
19 Aug 2026
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I like Lacoste shoes.
Experience from: 18 Jul 2026
Jason C.
19 Aug 2026
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very happy
Experience from: 13 Jul 2026
Carl W.
19 Aug 2026
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Lovely clothes look great in them.
Experience from: 15 Jul 2026
David B.
19 Aug 2026
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I am very satisfied with the way Lacoste have handled my order.
Experience from: 13 Jul 2026
Stuart Y.
19 Aug 2026
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Great quality.
Experience from: 12 Jul 2026
David S.
19 Aug 2026
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Lacoste service and quality are always first class
Experience from: 10 Jul 2026
Ken A.
19 Aug 2026
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Class act
Experience from: 11 Jul 2026
Alan P.
19 Aug 2026
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Yes very much so
Experience from: 16 Jul 2026
Phil U.
19 Aug 2026
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Great service
Experience from: 16 Jul 2026
Carol M.
19 Aug 2026
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If they like the style for sure.
Experience from: 17 Jul 2026
Peter H.
19 Aug 2026
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I will not buy anything else until they stop using DPD. Two days running I’ve been informed they missed me yet I’m home with instructions to leave on doorstep and I have 3 cameras. DPD are abysmal unprofessional lazy incompetent idiots and ruin the whole shopping experience.
Experience from: 8 Jul 2026