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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

P. W.
26 Aug 2026
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Very satisfied with all aspects
Experience from: 24 Jul 2026
Stephanie T.
26 Aug 2026
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No the customer service is very bad, would not recommend or purchase again from this company.
Experience from: 12 Jul 2026
J. V.
25 Aug 2026
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Good
Experience from: 24 Jul 2026
Mike D.
25 Aug 2026
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Super fast delivery and great quality as expected.
Experience from: 23 Jul 2026
Olga mayo M.
25 Aug 2026
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I'm very satyf
Experience from: 23 Jul 2026
Kevin B.
25 Aug 2026
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Always a good experience online shopping at Lacoste, with plenty of options to choose from
Experience from: 23 Jul 2026
Craig D.
25 Aug 2026
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Straightforward
Experience from: 25 Jul 2026
Donna H.
25 Aug 2026
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Nice fit
Experience from: 22 Jul 2026
Mirella G.
25 Aug 2026
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Very quick delivery, no issues
Experience from: 22 Jul 2026
Peter H.
25 Aug 2026
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Yes, good clothes and good service
Experience from: 24 Jul 2026
Joelle C.
25 Aug 2026
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very pleased with my purchase
Experience from: 17 Jul 2026
Jenny B.
25 Aug 2026
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That more than 2 weeks after returning goods to you I still do not have a refund. Your customer service responds with silly automated messages about the ball being in their court etc etc and do not reply. I have now emailed to say that if I do not receive a refund within the next 7 days I shall make a claim in the County Court to include compensation as well as the owed refund.
Experience from: 7 Jul 2026
Shaun M.
25 Aug 2026
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Great service and great products
Experience from: 24 Jul 2026
Lee B.
25 Aug 2026
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Lacoste products are always very good.
Experience from: 22 Jul 2026
Daria D.
25 Aug 2026
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Favourite brand of clothing and staff
Experience from: 20 Jul 2026
Shammai W.
25 Aug 2026
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More than satisfide
Experience from: 22 Jul 2026
C. G.
25 Aug 2026
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Very happy and also happy with every purchase made
Experience from: 15 Jun 2026
A. B.
25 Aug 2026
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Bought for my daughter (12), would recommend
Experience from: 23 Jul 2026
Bassam S.
25 Aug 2026
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Satisfied service
Experience from: 23 Jul 2026
Kozza K.
25 Aug 2026
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Not perfect fit
Experience from: 30 Jun 2026