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A. A.
2 Dec 2022
Verified reviewIt was my first order from them, a platter plus something. Really not disappointed Faster delivery than expected***
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A. A.
2 Dec 2022
Verified reviewAs always, excellent quality of lumber, cutting and shipping. For the latter, a real improvement would be to specify the time slots. But otherwise, everything is perfect.***
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2 Dec 2022
Verified reviewThis is the second time I have ordered. Very satisfied Very practical and intuitive site***
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2 Dec 2022
Verified reviewSuper.***
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24 Nov 2022
Verified reviewI ordered 14 steps and a landing in premium raw beech. The configurator on the site is top notch. They arrived very quickly, superbly machined. In short, I can only recommend Boutique du Bois. I'd definitely call on them again.***
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A. A.
24 Nov 2022
Verified reviewEasy to contact, but impossible to visualize the chosen model in relation to the room. In the end, the size of the selected product didn't quite match my expectations. Very difficult to screw in the table leg, the wood is very resistant. Delivery on the first floor, delivery man not friendly at all, I had to put the box in the elevator (as it's a 120x80x3 wooden top, it's quite heavy and I have a back problem). On the other hand, I was pleasantly surprised by the contact and advice I received from the production and sales departments. What's missing: some advice on the choice of table leg and varnish.***
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A. A.
24 Nov 2022
Verified revieweasy-to-use site and fast delivery***
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24 Nov 2022
Verified reviewBeware of this company. Poorly packaged products and over €5,000 worth of products out of order. I find the customer service pitiful! I've rarely seen this from a company that doesn't hesitate to put its service and know-how first. I had to transfer the case to our board. I strongly advise against***
Reply from Ilicut.com
Dear customer, We would like to thank you for your comment, to which we will respond point by point in order to enlighten the reader, who is anxious to know the truth so as to be able to judge the relevance of your allegations. You ordered a series of 18 panels on October 20, 2022 and we would like to thank you once again. On November 4 at 11:56 a.m., our carrier informed us that its local correspondent delivering to Paris had reported damage in transit. In view of the photos sent to us, we thought it advisable to inform you before the delivery took place. It seemed to us that all the panels were undamaged and that some would be delivered in good condition. We thought we were acting in your best interests by advising you to accept the order with the necessary reservations, so that we could quickly put the damaged panels back into production and deliver them to you as quickly as possible. The discussion was rather stormy, as you seemed unwilling to understand that we were trying to help you resolve a case of transport breakage that we had suffered and which was, as everyone will understand, beyond our control. So, with your agreement, we confirmed to the carrier that we would make the delivery as is. Delivery took place on November 9, and you indicated on the delivery note that 6 of the 18 panels were damaged. You sent us photos of the delivery on November 10th to let us know. On the same day, we replied that we would offer to replace the 6 damaged panels. Since then, we've been at an impasse because you've refused to send us the information we need (i.e. the list of panels concerned) in order to close this case, either by remanufacturing the panels or by reimbursing you for the panels concerned after arranging for them to be returned to us. Today, it seems that you're trying to "pull out all the stops" in order to obtain so-called compensation. While everyone can see that we have done our utmost to find an optimal solution to a complicated logistical situation for which we are in no way responsible, you wrote to us in an e-mail dated November 10 at 2:21 pm: "What do you intend to do about the inconvenience and loss of business you have caused by your inaction on this mess?" We therefore leave it to everyone to sort the wheat from the chaff, and hope that this unfortunate story will find an acceptable outcome. To this end, we reiterate our proposal for a replacement, provided you show a little good will... Yours sincerely Jean
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24 Nov 2022
Verified reviewI've placed several orders with the wood store. Each time, the cuts are impeccable and the quality of the wood very good.***
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24 Nov 2022
Verified reviewOrder processed promptly and professionally.***
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24 Nov 2022
Verified reviewGood catalog***
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24 Nov 2022
Verified reviewVery clear and precise. Good visualization and projection of the project you want to do!***
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24 Nov 2022
Verified reviewGood information throughout the process, reasonable price,…***
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24 Nov 2022
Verified reviewGreat site with lots of choice I recommend***
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24 Nov 2022
Verified reviewTop!***
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24 Nov 2022
Verified reviewvery good product catalog, on-time delivery.***
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24 Nov 2022
Verified reviewPerfect cutting, quality and delivery! We're delighted with the result!***
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24 Nov 2022
Verified reviewVery good customer service responsiveness: Call from the service department following a break in one of the board thicknesses to find a solution to the problem, replacement by a thicker board.***
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24 Nov 2022
Verified reviewThe quality of the equipment met my expectations. I highly recommend***
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A. A.
24 Nov 2022
Verified reviewVery satisfied with the materials and workmanship.***
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