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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"All was delivered well to our little island in Greece and in time as planned. No issues at all! We will order again!"
"Very good prices, a wide selection of wines, transparent auctions, speedy delivery and very clean and professional packaging."
"Very Good, and pain free delivery."
Digital experience
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
"The best wine auction site with the largest selection of wines, an equally good fixed price selection, very easy to navigate the site, extraordinary…"
The best wine auction site with the largest selection of wines, an equally good fixed price selection, very easy to navigate the site, extraordinary customer service with the fastest temperature controlled shipment at the most competitive price and follow-up! 5 stars all throughout
"Great platform, lots of choices, good price point plus the insights on the wines and vintages is one of a kind"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
18 May 2022
Verified reviewEine absolut unfassbare Customer Experience, was ich bei iDealwine erlebt habe. In dieser Form habe ich das bei noch bei keinem Ecommerce erlebt. Ich habe innerhalb von ca. 6 Wochen Wein für mehr als 5.000 € bestellt. Die Lieferung der Weine hat nicht mit der Artikelbeschreibung übereingestimmt z.B., dass die Weine in OWC geliefert werden. Laut Artikelbeschreiibung ist der Lieferant das Weingut, also kann ich bei der entsprechenden Flaschenanzahl eine ungeöffnete und versiegelte Kiste erwarten. So kenne ich es von anderen Händlern. Die Flaschen kamen als Einzelflaschen. Kaputte Holzkisten wurden separat geliefert. Die Kisten sind so nicht zu gebrauchen z.B. für den zukünftigen Wiederverkauf. Diesen Umstand habe ich mehrfach reklamiert. Bis zum heutigen Tag meldet sich vom Support keiner mehr. Den CEO habe ich direkt angeschrieben. Er hält es nicht für nötig, mir auf meine Email zu antworten. Bei iDealwine handelt es sich um eine "kleine" Firma mit weniger als 50 Angestellten. Hier darf ich einen persönlichen Kontakt zum Geschäftsführer erwarten - es ist ja schliesslich kein Konzern. Neben diesem Fall ist eine stornierte und bereits bezahlte Bestellung von vor mehr als 4 Wochen immer noch nicht bearbeitet bzw. rückerstattet. Auf meine Emails wird auch in diesem Fall nicht reagiert. Entweder sind die Missstände eine Riesenschlamperei oder es ist gewollt - dann handelt es sich um Betrug. Ich werde diese Angelegenheit zeitnah meinem Anwalt übergeben. Ich bin immer noch überrascht, wie iDealwine mit seinen Kunden in diesem Preissegment umgeht. Meine Entscheidung steht fest - nie wieder iDealwine.
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A. A.
16 May 2022
Verified reviewAll in all happy with may order.
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A. A.
16 May 2022
Verified reviewAll good. Took a bit too long to deliver.
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A. A.
16 May 2022
Verified reviewWines as described, smooth and fast transaction
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A. A.
16 May 2022
Verified reviewLivraison rapide et les bouteilles sont correctement protégées.
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A. A.
16 May 2022
Verified reviewNo ansvers and late ansvers. No service. And extra shipping cost. It's amazing ahve bad you treat customers there buy a lot of expensive wines.
Reply from Idealwine.com
Good Morning Sir, I checked our mailboxe, and the ticketing service, and couldn't find any requests submitted reagrding your order. May I ask you some details about the problem ? Many Thanks Customer Service - IDealwine
Reply from A. A.
Check again. I received an answer pr. mail. Alternatively you can send an e-mail to mg@martingormsen and I can forward the mail to you..
Reply from A. A.
Check again. I received an answer pr. mail. Alternatively you can send an e-mail to mg@martingormsen and I can forward the mail to you..
Reply from Idealwine.com
Good morning Sir, I re sent you an email on that matter on april 25h. Did you had the opportunity to read it ? Kind regards, Camille from Idealwine
Show exchanges Hide exchanges -
A. A.
16 May 2022
Verified reviewEverything fine!
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A. A.
16 May 2022
Verified reviewEverything easy and fine
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A. A.
16 May 2022
Verified reviewI believe that idealwine is a very serious company, scrupulously organized and well functioning.I have only two less positive aspects to highlight: the slow preparation of shipments even if you choose expedited shipping and the lack of relationship with customers (no gadgets, no gifts even for orders of thousands of euros).
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A. A.
16 May 2022
Verified reviewThank-you for send me wines speedy But I don't need champagne box. Best Regards
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A. A.
16 May 2022
Verified reviewExcellent service
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A. A.
14 May 2022
Verified reviewcurrent UPS shipping has problems either iDealwine or UPS. Once it's shipped, keep going back to iDealwine without any info. It takes A MONTH for me to take MY WINE. This is the longest shipping I've ever had
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A. A.
3 May 2022
Verified reviewI honestly feel bad. I haven't received the delivery yet, but it's asking me to write a review. Haven't you heard from the Hong Kong manager that I'm going to use wine on the 19th? I've been exchanging emails for a week, but nothing has changed as a result. Marion Viateau? I finally received a copy of his email. 'As soon as we confirmed your order was returned on the 8th (Friday ), our logistic team launched an investigation with UPS France on the 11th of April immediately to understand why orders were being returned to our warehouse. The investigation took 3 days to identify the issue. We are working our best to accommodate your request; unfortunately, this situation is unexpected and caused by a system malfunction.' Until you investgated from the 11th to the 13th, other Korean consumers were receiving the goods well. There are only 3 people I have checked in the wine community. One of those people even liked being compensated for label damage. I'm not asking for compensation. They ordered later than me and received it sooner. You should have canceled my delivery-invoice and reprinted it if it was shipped without any problems. I was planning to give a Crystal 1999 as a wedding gift to my sister tomorrow. I'll have to give it to you instead of Jacques Selosse Substance and Les Carelles. Of course, next year or later, when my sister comes back to Korea, I can give it to her, but I feel bad that my plan has failed. To be sure, other auctions gave up and placed an order with a sufficient period of time. I added 6 bottles of Poire in hopes that the shipping cost of 100 EUR would be a little less expensive. Poire are sold for 41 EUR in Korea. I'll make one suggestion. I wish there was only one delivery method for 6 bottles of 50 EUR or 60 EUR. If there was a 60 EUR shipping method, I would have ordered 2 bottles of Crystal 1999 just that way. I'm really disappointed this time, but I'll keep ordering, thank you for reading this long post.
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A. A.
3 May 2022
Verified reviewi cant get any information about my wines…
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A. A.
3 May 2022
Verified reviewalways I enjoy. Thank-you
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A. A.
3 May 2022
Verified reviewHigh quality in every regard. Very reliable quality of the wines, excellent packaging, timely delivery.
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A. A.
3 May 2022
Verified reviewGood wine, good delivery, good packing!
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A. A.
3 May 2022
Verified reviewGood price and great service Strongly recommend
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A. A.
3 May 2022
Verified reviewBest always
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A. A.
3 May 2022
Verified reviewReliable, approachable and quick!
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