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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
31 Jan 2023
Verified review....
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A. A.
31 Jan 2023
Verified reviewGood in terms of easiness, could be improved in terms of actual effective cost understanding at the time of the bid.
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A. A.
31 Jan 2023
Verified reviewVery reliable and extremely careful with shipping & packaging of products!
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A. A.
31 Jan 2023
Verified reviewAn excellent wine to a great price
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A. A.
31 Jan 2023
Verified reviewOrder came with a delay and with a courier company that has no services in Cyprus, therefore this went through the local post and i was forced to pay VAT
Reply from Idealwine.com
Dear Sir, on behalf of Idealwine, please accept our apologies regarding the difficulties you had with the delivery of your order. I believe you were in contact with one of our colleague regarding this issue, and she handles the matter correctly. Please let us know if anything like that happens again in the future. We also raised the problem to the shipping compagny directly. Kind Regards, Idealwine Customer Service
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A. A.
31 Jan 2023
Verified reviewNumeri 1
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A. A.
31 Jan 2023
Verified reviewPACKAGING WAS REMARKERBLE
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A. A.
31 Jan 2023
Verified reviewI would find easier wathcing list and wishlist.
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A. A.
31 Jan 2023
Verified reviewTrust worthy website of genuine vintage at fixed price and for auction with supporting sales services and rewarding program for loyal customers!
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A. A.
31 Jan 2023
Verified reviewStaff does not reply to emails. Do not return phone calls. Unprofessional. Very hard to reaxh
Reply from Idealwine.com
Dear Sir, our sincere apolgies for the inconvenience with your emails that didn't recieve any reply. After checking, I believe you tried to reach the department of auction, if I'm not mistaken. Did someone provide you a reply since then ? I invite you to send an email to info@idealwine.com if you need anything, and we 'll handle you request in priority. Kind Regards, Idealwine Customer Service
Reply from A. A.
No one replied although i chased. Just sent a reminder now
Reply from A. A.
No one replied although i chased. Just sent a reminder now
Show exchanges Hide exchanges -
A. A.
31 Jan 2023
Verified reviewVery good
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A. A.
31 Jan 2023
Verified reviewOrdering procedure, shipment and tracking information all very good. Packing material not very good. The frigolite used left a lot of small sticky particles on the bottles that had to be removed. Lots of flying frigiolite particels flying around when box was unpacked. There are better variants of frigolite, I suggest a change.
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A. A.
31 Jan 2023
Verified reviewXxxx
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A. A.
31 Jan 2023
Verified reviewEasy and fast
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A. A.
31 Jan 2023
Verified reviewFast Delivery Excellent
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A. A.
31 Jan 2023
Verified reviewWords are not enough to describe how good it is. Some glitches at the website were promptly fixed. Special thanks to Camille for her superb support for all our questions, needs and requests, and they were a lot.
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A. A.
31 Jan 2023
Verified reviewExcellent
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A. A.
31 Jan 2023
Verified reviewVery good
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A. A.
31 Jan 2023
Verified reviewEasy and smart way to aquire vintage spirits and vine, the range of vine from different years impress me
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A. A.
31 Jan 2023
Verified reviewcomminsion costs too high
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