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Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
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A. A.
18 Jul 2023
Verified reviewThe bid part was perfect. I won the licit with a price that was about 5% below the normal market price. After this I received a mail with an amount to pay that was about 25% higher then my winner bid. So, finally I have paid about 15% higher price than the normal market price. Now I believe that IDealwine has a tricky business model: they buy the wine on a whole sales price, let us bid, we are very happy to win the licit with a price slightly below the market price and than they charge an additional about 25% as "auction house fee". This way they make extra profit compared to an average web shop. Congratulation for the idea. But, if I was right I would not do this business this way because I feel this a kind of cheating.
Reply from Idealwine.com
Dear Sir, I'm sorry for the confusion about the auction. When you place a bid, you can check the additionnal fees (the buyer's preimum) which you'll need to pay if you win the auction. on top of that, you'll also need to consider the taxes and duties if you're getting delivered in the UK, and the delivery fees. Should you have any question, let us know at info@idealwine.com Kind regards, Idealwine Team
Reply from A. A.
Yes, you are right. I should have read all the conditions before placing my bid. I missed it. And I have paid the price you requested for my wines finally. My argument was not about reading or not reading carefully the terms and conditions. I wrote about my customer experience. I felt that this business and / or its home page is a set-up. It makes an extra profit comparing to a normal web-shop that does not have the "bidding mumbo jumbo". Let's put it another way. If I was the first person who was surprised and disappointed with the final price than I must apologize here and now for not reading your terms and conditions carefully. And I do so. If you had several customers of such in a month you should do the same and consider changing your web site i.e. highlighting the final price (instead of the bidding price) to be seen DURING the bidding process. :-)
Show exchanges Hide exchanges -
A. A.
18 Jul 2023
Verified reviewIdealwine is wonderful service. There was a problem the last time I ordered but Agathe sorted it out, Agathe is a wonderful bunny!
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A. A.
18 Jul 2023
Verified reviewProfessional communication, fast deliver. Great to work with you!
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A. A.
18 Jul 2023
Verified reviewDelivered on time. Great wine.
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A. A.
18 Jul 2023
Verified reviewall very good and clear
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A. A.
18 Jul 2023
Verified reviewAlways reliable, always top quality
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A. A.
18 Jul 2023
Verified reviewVery good, great service. I would recommend.
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A. A.
18 Jul 2023
Verified reviewThey have the best auctions with amazing wines and I love the part were they can store your wines until more auctions are done and you can ship them at once. Shipping went very easly and pretty fast.
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A. A.
3 Jul 2023
Verified reviewFantastic customer services. It says it all.
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A. A.
3 Jul 2023
Verified reviewExcellent service!
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A. A.
3 Jul 2023
Verified reviewAll was good
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A. A.
3 Jul 2023
Verified reviewI must sent 2 mails before to have news about my order because after 2 weeks the status was always processing.The answer was that it happened cause a problem in computer system and i received parcel with normal delivery and not with express option as described in the service clients answer.
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A. A.
3 Jul 2023
Verified reviewPerfect
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A. A.
3 Jul 2023
Verified reviewIt's good to have a variety of wines and vintage, but the price of the wine is not attractive if you include the post-auction fee
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A. A.
3 Jul 2023
Verified reviewAlways satisfied with idealwine servoce
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A. A.
3 Jul 2023
Verified reviewEverything perfect. Quick response, good choice of a forwarder
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A. A.
3 Jul 2023
Verified reviewGreat ax always
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A. A.
3 Jul 2023
Verified reviewPerfect!
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A. A.
3 Jul 2023
Verified reviewGreat and fast service
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A. A.
3 Jul 2023
Verified reviewSpecial thanks to Camille Petit who always handle our requests with prompt answers and care. Great customer service makes a real difference for abroad customers.
Reviews displayed in chronological order
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