What do Internet users think about idealwine.com ?

idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does. The selection of wine is often praised, especially the Burgundy range, and reviews also mention fair pricing, reliable service and careful handling of orders. Some customers appreciate having orders grouped together and shipping costs reduced, while others value auction integrity and the feeling that everything is handled professionally. idealwine gathers overwhelmingly positive reviews with 2636 reviews published in total and an average rating of 4.6 stars.

What is idealwine.com's address ?

190, rue d'Estienne d'Orves 92700 COLOMBES

Reviews for Idealwine.com

Total: 2 636 reviews since 05/01/2017

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4.6

Based on 736 reviews from the last 12 months

5

78%
4

9%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

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5 ★

Review Summary

idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.

This summary is AI-Generated

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Helpful?

Delivery

214 reviews mention delivery, with 80% positive feedback.

"Good, fast and reliable"

"Fast and well packed. Very good"

"Très bonne transaction. expédition rapide et bon emballage."

Digital experience

59 reviews mention the digital experience, with 88% positive feedback.

"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"

"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."

"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"

Choice

39 reviews mention choice, with 92% positive feedback.

"Excellent selection of wines not imported to the USA"

"A good selection for people who are looking for something special that is no longer available online or in shops."

"Easy process and great shipping and storing options."

Team expertise

22 reviews mention our team's expertise, with 95% positive feedback.

"Goede collectie, duidelijke informatie en goede klantenservice."

"very fast and very professional handling"

"Great customer service, I would definitely use again"

Responsiveness

17 reviews mention our responsiveness, with 94% positive feedback.

"Fast and efficient!"

"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."

"Quick reply by Asia local team"

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5 ★

A. A.
16 Sept 2023
Verified review
Collected and verified by Verified Reviews
good prices and services
Experience from: 15 Aug 2023
A. A.
16 Sept 2023
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idealwine.com always disappoints me. The box is in good condition, but the label is dirty and damaged, so I think the wine was sent with a damaged label from the beginning. It's a complete consumer deception. . Moreover, the reward is only 3%... It is said that exchanges or refunds are not possible due to overseas purchases.
Experience from: 14 Aug 2023
A. A.
16 Sept 2023
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Smooth passage through the site ... clear and quick payment instructions ... very safe shipping boxes, wines arrived without any harm.
Experience from: 20 Aug 2023
A. A.
16 Sept 2023
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Excellent buying experience. Very responsive customer service. Highly recommended!
Experience from: 24 Aug 2023
A. A.
16 Sept 2023
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Idealwine deliver very exiting and exelent wines. It’s easy to find good offers and the supply of organic and biodynamic wines is great. The only minus is the very expensive shipping cost to Denmark where I live.
Experience from: 26 Jul 2023
A. A.
16 Sept 2023
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Excellent customer service and packaging as usual. Delivery rates are a bit high though. Great experience overall!
Experience from: 22 Aug 2023
A. A.
11 Sept 2023
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UPS costs for delivery to Switzerland are too high
Experience from: 11 Aug 2023
Reply from Idealwine.com

Dear Sir, We understand this is a major point for our customer, and we try to find the best arrangement with the shipping compagnies. We're keep looking for any other solution that may help our clients to be fully happy on all points ! IDealwine
A. A.
11 Sept 2023
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Super fast, proffessional service as ever
Experience from: 10 Aug 2023
A. A.
11 Sept 2023
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Item packing, delivery was great.
Experience from: 11 Aug 2023
A. A.
11 Sept 2023
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Veloci, precisi e affidabili
Experience from: 14 Aug 2023
A. A.
11 Sept 2023
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The order was scheduled to be delivered on 25/8 but up to now we still have not received it. FedEx either delivered on the wrong date (24/8) or late on 25/8 which no one was home to receive the delivery. Up to now no door tag or information shared on how to pick up the order! Pls help
Experience from: 16 Aug 2023
Reply from Idealwine.com

Dear Madam, Our apologies for the delay of delivery du to a problem with the custom clearance. We hope that you could enjoy the wine you ordered and would be very happy to assist you on the next order :) Idealwine
A. A.
11 Sept 2023
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Super
Experience from: 10 Aug 2023
A. A.
11 Sept 2023
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Things work pretty smoothly in your site, but adding auction wines to other wines to same delivery or wise versa is still quite difficult to do. And once again - why do you have the highest delivery prices of all Wine Webshops in Europe? You are using the same shipping companies as the rest.
Experience from: 11 Aug 2023
A. A.
11 Sept 2023
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Ordering on line was easy. Delivered in good time.
Experience from: 14 Aug 2023
A. A.
11 Sept 2023
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Excellent service and package, quick delivery.
Experience from: 12 Jul 2023
A. A.
28 Aug 2023
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Great selection and communication. Good product but a little slow delivery
Experience from: 10 Aug 2023
A. A.
28 Aug 2023
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Fast deliberativa. The wine is alway in perfect confmdition
Experience from: 14 Aug 2023
A. A.
28 Aug 2023
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Excellent
Experience from: 10 Aug 2023
A. A.
27 Aug 2023
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tutto perfetto come sempre! Ottimo!
Experience from: 6 Aug 2023
A. A.
24 Aug 2023
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Excellent service; timely with great wine at a very fair price. Thank you 😊
Experience from: 24 Jul 2023