Go to website
Review Summary
idealwine comes across as a smooth and reassuring experience, with bottles arriving well packaged and in good time. Customers mention a clear sense of satisfaction from the order process through to delivery, along with helpful customer service and a team that feels passionate about what it does.
Delivery
"Good, fast and reliable"
"Fast and well packed. Very good"
"Très bonne transaction. expédition rapide et bon emballage."
Digital experience
"Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig,…"
Ich bin mit meinem Einkauf bei iDealwine rundum zufrieden. Die gesamte Abwicklung verlief reibungslos und professionell. Der Service war zuverlässig, und ich hatte einen sehr positiven Eindruck vom gesamten Kaufprozess. Vielen Dank für den ausgezeichneten Service!
"Place an order is very easy and packaging and delivery are safety and fast. Also prices are often convenient."
"Reliable and quick responses. Happy to use Idealwine for specific purchases. Keep going like this!"
Choice
"Excellent selection of wines not imported to the USA"
"A good selection for people who are looking for something special that is no longer available online or in shops."
"Easy process and great shipping and storing options."
Team expertise
"Goede collectie, duidelijke informatie en goede klantenservice."
"very fast and very professional handling"
"Great customer service, I would definitely use again"
Responsiveness
"Fast and efficient!"
"Sehr einfach zu bedienen. Zuverlässige Bezahlung. Guter Service, wenn es ein Problem gibt. Es wird immer eine faire Lösung gefunden."
"Quick reply by Asia local team"
-
A. A.
4 Oct 2023
Verified reviewBest of class. Brexit was a bit of a challenge because of the poor service from courier companies. So Ideal Wine took over the paperwork and it is once again seamless and professional. Great choice, strong service....perfect!
-
A. A.
4 Oct 2023
Verified reviewbottiglie perfette, spedizione veloce: sempre ottimo!
-
A. A.
3 Oct 2023
Verified reviewEverything would be excellent, except their ordering process, as I have collected few orders, I paid for all, but I selected few boxes to be shipped straight away, while others I selected to hold so I could combine in the future with other orders. The next day I checked and realized that I have nothing left on hold as everything is being prepared for immediate shipping. This similar issue has happened twice. On the other hand I have to congratulate customer service, it was Camille who helped me to restore all my orders and I had to select once more what I wish to ship immediately and what to hold to combine with future orders. Also have to mention the quite poor phone call service, it took me 5 tries and one hour and a half for someone to pick up the phone receiver.
-
A. A.
3 Oct 2023
Verified reviewPerfect service
-
A. A.
3 Oct 2023
Verified reviewI don't recieve the goods!!!!!
Reply from Idealwine.com
Dear Sir, You asked for the cancelation of that order. Kind regards,
Reply from A. A.
ok
Reply from A. A.
how can do?
Show exchanges Hide exchanges -
A. A.
3 Oct 2023
Verified reviewvery good performance and service.
-
A. A.
3 Oct 2023
Verified reviewbest
-
A. A.
2 Oct 2023
Verified reviewThe lot didnt clearly indicate that the wine is in france (especially that i used co.uk website, the uk location is implied). When i contacted support with that i only got confirmation that i have to pay excise and vat when shipping to uk. Thanks cap i am aware of that, i just didn’t know that the wine was NOT in uk already. It just made my wine 23% more expensive so why would i bother with the action at all? There are plenty of shops around :)))
-
A. A.
29 Sept 2023
Verified reviewExcellent quality as always
-
A. A.
29 Sept 2023
Verified reviewAll works great, however it would be easier for me if i could make the payment for wine and delivery in only one click. I didn’t notice after i payed for the wine that i got a separate email asking for delivery costs to he payed. So it took more than a week longer for me to get my wine delivered. If possibe, that would be a great upgrade.
-
A. A.
29 Sept 2023
Verified reviewAlways perfect
-
A. A.
29 Sept 2023
Verified reviewDelivered in good packaging within the indicated delivery time.
-
A. A.
29 Sept 2023
Verified reviewAll components work perfect. Very much impressed.
-
A. A.
29 Sept 2023
Verified reviewQuick service, Smooth transaction
-
A. A.
29 Sept 2023
Verified reviewGood user interface, broad catalogue. It lacks a little on italian wines, and new regions like china or new zealand
-
A. A.
29 Sept 2023
Verified reviewSuper service
-
A. A.
29 Sept 2023
Verified reviewIt never arrived.
Reply from Idealwine.com
Dear Sir, For unknown reason the order coudln't be delivered and is being returned. Our apologie for the inconveninence. We're now waiting for the reception of the packages so we'll be able to arrange a new shipping upon the return of goods. Idealwine Team
-
A. A.
28 Sept 2023
Verified reviewDelivery was delay for 2 weeks. Had to write 2-3 remainders
Reply from Idealwine.com
Dear Sir, Our apologies for the waiting, due to a problem on vintage on one of the ordered wine. We hope the delivery went well and you could enjoy your purchases ! Kind Regards IDealwine
Reply from A. A.
appreciate your fed back!
Show exchanges Hide exchanges -
A. A.
16 Sept 2023
Verified reviewGreat!
-
A. A.
16 Sept 2023
Verified reviewI like iDealwine because it offers me plenty of options finding my favorite wines. Auctions are well organized and delivery is packed in very good manner. I particularly love the option to buy wine and store it with them until I find more to combine it with, which allows me to lower the transportation costs.
Reviews displayed in chronological order
Contact
Go to website
Certification
